Retail Manager

Kripalu Center for Yoga and Health • Stockbridge, MA • 17h ago

Position Summary: The Kripalu Retail Manager leads all retail operations
for the Kripalu Shop, both onsite and online, as well as the Kripalu
Caf?, supporting the transformational experience of guests by offering
products and resources that enhance their time on campus and extend that
experience into their daily lives. This role ensures seamless day-to-day
operations while partnering with Senior Management to drive revenue,
refine retail strategy, and support overall business goals. The position
also provides oversight of the Mailroom, Stockroom, and Buying Team,
ensuring alignment, efficiency, and a cohesive approach across all
areas. Accountabilities: Recruit, train, and continuously develop
Kripalu Shop, Stockroom, Buyers, Finance POS Admin, and Mailroom
employees to support individual growth and team success. Strategically
optimize staffing levels and scheduling to align with fluctuating
program enrollment and guest demand. Manage and process payroll
accurately and in accordance with established payroll schedules. Lead
the planning and execution of in-shop special events, including trunk
shows, book signings, and vendor-led product trainings. In partnership
with the COO, develop and deliver training on Kripalu Shop best
practices for Sacred Hospitality, ensuring an exceptional and consistent
experience for all in-person and online guests. Design and implement
policies and procedures that drive sales, enhance operational efficiency
and safety, and foster a positive, supportive work environment.
Collaborate with Finance to establish and uphold best practices that
ensure accuracy, efficiency, and effectiveness across all shop financial
processes. Serve as an interdepartmental liaison between the shop and
cross-functional departments, including Finance, Marketing, Program
Operations, Guest Services, and Dining & Food Services. Act as the
primary point of contact for retail technology systems, including
onboarding, staff training, and troubleshooting/reporting issues. Create
and manage Shop annual budgeting and forecasting; conduct monthly
performance analysis; and develop business plans, analyses, and
proposals to address risks and opportunities. Lead the buying team in
curating the overall product assortment, aesthetic, and pricing strategy
to align with Kripalu\'s mission, values, and programs. Lead the full
shop team (buyers, stockroom, and floor staff), as well as collaborate
with Finance and Campus Safety, to prioritize loss prevention; support
ongoing inventory spot checks and lead the annual full inventory
process. Core Competencies: Embodies a strong leadership presence and
ability to guide, motivate, and support a team on the floor. Ability to
solve problems in the moment, while maintaining organizational and time
management skills Communicates clearly and respectfully with all staff,
guests, presenters, and other departments. Demonstrates a strong
commitment to equity, diversity and inclusion, actively contributing to
a welcoming and respectful environment for all. Embodies Kripalu\'s core
values of love, wholeness, unity, service, and evolution in all aspects
of work and interaction. Qualifications Bachelor\'s Degree or
equivalent. Prior Experience managing customer service and retail
support staff, including responsibility for scheduling and payroll and
developmental/disciplinary action. Excellent computer skills, including
Microsoft Office Suite. Knowledge and experience with POS software.
Available weekends, evenings, and holidays. Ability and willingness to
be flexible and cover floor gaps (lead and associate-level) when needed.
Valued but not Essential Skills and Experience: 5 years managing a
dynamic retail environment with a sophisticated product mix; preference
to wellness settings. Experience with Point of Sales and Inventory
Management software. Experience in e-commerce sales.

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