Hilltop's mission is to create connection to build a community where everyone belongs. We value Relationship, Integrity, Courage, Inclusivity, Growth, and Fun.
Who We Are: At Hilltop Community Resources, we are more than a multi-faceted non-profit organization that serves our community. We're a large and vibrant collection of creative and driven individuals that each play a unique and important part in what we do every day. Headquartered in beautiful Western Colorado, Hilltop is invested in the betterment of where we live, work and play. For 75 years, Hilltop has provided resources and support for a wide range of people of all ages, stages and walks of life. Our approach is rooted in our values that we weave into everything we do. We care about people and prioritize a healthy and happy workplace culture.
The Part You'll Play: Working at Hilltop is a fantastic opportunity with lots of chances for growth, connection and team building. Hilltop values the employee experience and promotes a culture of purpose and belonging for every employee. We believe work can be fulfilling and fun. This role is no exception. An overview of this position entails...This position is responsible for the oversight of the front desk administration and transportation and is also responsible for billing and collections. This includes daily operations, onboarding, overall service quality, campus culture, change management, recognition, and performance correction, as well as program onboarding and training. This position may be responsible for one or multiple Assisted Living Communities (ALC).
ESSENTIAL DUTIES AND RESPONSIBILITIES
Demonstrate ethical and professional behavior that aligns with the values of the Hilltop's ALCs, including Service 1, how we treat the residents, and Service 2, how we treat each other. Service 1 and Service 2 are demonstrated by setting boundaries and being predictable, consistent, kind, and transparent.
Act as a leader at all times by taking ownership for the greater program. Offer solutions, develop processes, promote rapid and continuous quality improvement, promote transparent behaviors and communication, prioritize tasks, and represent support services.
Lead, mentor, and support a team responsible for front desk and transportation. Additional functions may be assigned for supervision.
Execute billing and collections for ALC residents. This includes financial aspects of the full billing and collections cycle: invoicing new residents, monthly invoicing of current residents, implementation of rate changes, long-term care insurance reimbursement, final invoice for exiting residents, and collections. Ensure accurate invoices per resident contracts and a la carte services received. Ensure timely collections.
Serve as subject matter expert for billing and financial reporting aspects of MyUnity, the ALC ERP system used. In partnership with the IT function, support upgrades and implementations. Design and implement cross functional procedures to maximize utilization of billing capabilities of MyUnity to automate and streamline cross-functional processes. Provide training and support to ALC operations on MyUnity, as applicable.
Support the Finance Team to ensure accurate balances in the general ledger system for revenue and accounts receivable. This includes support for monthly ACH billing, month-end financial close activities, annual audit requests, and monthly reconciliation of MyUnity billings and balances to respective general ledger balances. This position reports to ALC leadership and also has dotted line responsibility to the Controller.
Support Finance Team and ALC operations with meaningful reporting on revenue, census, and outstanding unpaid balances, including ad hoc projects as assigned. Support Finance Team and ALC operations with budgeting and forecasting.
Work collaboratively with the Finance Team to maintain and improve cross-functional processes and associated internal controls that protect financial resources and drive efficiency.
Support ALC residents with day-to-day questions, ensuring each resident or power of attorney (POA) has full confidence in the accuracy of invoiced amounts. Partner with ALC operations to design and implement cross-functional processes to capture all information needed for accurate invoices, as well as to troubleshoot and resolve issues.
More Specifically, In This Role We Request: This position requires some specific skills that we hope you can bring.
EDUCATION & EXPERIENCE
A bachelor's degree in a related field or four (4) years of related work experience; two (2) years of specific relevant experience and two (2) years of supervisory experience is required, or equivalent combination of education and experience.
CERTIFICATES, LICENSES & REGISTRATIONS
Valid Colorado Driver's License (required)
CPR Certificate/First Aid Certificate (preferred)
De-Escalation Training (preferred)
Now Tell Us About You: Here's your chance to shine! Hilltop recognizes the unique experiences, and skill sets every individual brings to the table. We know the journey is different for everyone. Please apply to share your background, education, previous experience or special qualities you can bring to this role. This position will stop accepting applications on 05/19/2026.
Before you join the Hilltopper Community: Connections come with care! Before you join our team, you will be required to go through some background checks and health clearances to ensure the safety and wellbeing of everyone in our community.
CLEARANCES & HEALTH REQUIREMENTS
The following background checks are conducted by Hilltop Community Resources:
Background Checks will be reran every 5 years
Hilltop Criminal Background Check
Sex Offender Registry
DORA Check
Driving Record
Colorado Adult Protective Services Background Check (CAPS)
Department of Health and Human Services Office of Inspector General (OIG) Exclusion List
Non-Facility Fingerprint Card
Influenza Vaccination
Any other vaccination required
Perks and Benefits to Sweeten the Pot:
Competitive Pay and Benefits
The starting wage range for this role is $26.00 to $27.30 per hour.
Check out our full benefits package here:Benefit-Guide-FINAL-2024-20256.2.2025Compressed.pdf{rel="noopener noreferrer" target="_blank"}
Part-time and full-time schedules that can fit your needs.
The schedule for this specific position is full-time schedule of Monday - Friday 8:00am - 4:30pm. On call may be required.
Professional and personal development opportunities for all employees
A supportive and inclusive work environment
Meaningful work that makes a positive impact in the community and lives of others
