Spanish Bilingual Scheduler (Remote)

Morley • Lansing, MI • 2d ago

About the Role

Location: Remote - Michigan residents

Fluent in Spanish and English?

If you're a strong communicator who's comfortable over the phone and using email, you can work Monday-Friday from the comfort of your home as an RVM Scheduler.

You'll use your customer care skills to handle inbound and outbound documentation and communications as part of our reacquired vehicle management (RVM) team.

What You'll Do

Handle inbound and outbound phone and email communications in Spanish and English

Serve as the primary point of contact for inquiries on all cases needing to be scheduled

Understand project operations and workflow processes to effectively manage scheduling tasks

Ensure accuracy and timeliness by communicating with relevant parties to complete scheduling tasks within specified timeframes

Coordinate all aspects of scheduling between multiple parties, including dealerships, customers, attorneys and agents

Document all interactions clearly within the RVM system to maintain accurate records

Escalate cases requiring additional oversight or assistance to management

Maintain regular and dependable attendance to support team success

Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Questions Before You Apply?

Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com

Chat hours: M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time | Closed on some holidays

TA will respond to a fter-hours questions the next business day

Skills for Success

Required Skills

Familiar with a variety of work processes / activities (e.g., through job-related training and extensive on-the-job experience)

Computer proficiency, including MS Office

A positive self-starter attitude with a strong work ethic

Ability to meet deadlines with organizational skills

Excellent interpersonal skills and honed attention to detail

Strong conversational (phone) and email communication skills

Eligibility Requirements

Fluency in Spanish and English (spoken and written)

High school diploma or equivalent

Three years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)

Able to work the following hours:

8 a.m. - 5 p.m. Eastern time / 7 a.m. - 4 p.m. Central time / 6 a.m. - 3 p.m. Mountain time / 5 a.m. - 2 p.m. Pacific time

Monday through Friday (no weekends!)

Must be able to stick to the schedule reliably

Remote Work Requirements

Michigan resident

Secluded and distraction-free work environment

Required internet setup:

High-speed internet delivered through a wired provider (cable or fiber)

Computer must be physically connected to your modem / router using an Ethernet cable

Wireless, 5G and satellite connections are not supported

The Remote Experience

Wondering what it's like to work for Morley from home? Check out this video (https://mrly.info/h4b) to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

(direct link to video: https://mrly.info/h4b )

Why Join Our Morley Family

At Morley, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

Health & Wellness Benefits

Medical and prescription coverage

Dental and vision insurance

Paid time off

Associate wellness program with rewards for annual checkups

Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

401(k) with match

Flexible spending account (FSA)

Life insurance

Company-paid short- and long-term disability insurance

Benefits to Make Your Life Easier

24/7 online access to doctors through Teladoc

24/7 nurse help desk

Patient advocacy with free 24/7 support for benefit questions and claims

Guidance for family, financial and estate planning (including wills)

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com .

Thank you for your interest in Morley.

Notices

Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo

Click here to view Morley's CCPA Notice for applicants in California: https://info.morleynet.com/ccpa

Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy

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