Administrative Assistant/Investigator

City of Pittsfield • Pittsfield, MA • 5h ago

JOB TITLE: ADMINISTRATIVE ASSISTANT/INVESTIGATOR DEPARTMENT: VETERAN
SERVICES OFFICE EMPLOYMENT TYPE: FULL-TIME/NON-EXEMPT UNION/NON-UNION:
SUPERVISORY AND PROFESSIONAL The Administrative Assistant/Investigator
in the Veteran Services Department provides essential support to the
department by performing a variety of clerical, administrative, and
customer service tasks. This role ensures efficient operation of the
office and supports the department\'s mission to provide high-quality
services to veterans and their families. RESPONSIBILITIES - Assists
Veterans with acquiring copies of their service records. - Assists
Veterans and/or surviving spouses/dependents in determining proper
documentation required to support a claim for MGL Chapter 115. -
Investigates to determine income and asset levels, as well as living
conditions and arrangements - Generates the monthly payroll, and
distributes the checks accordingly. - Collaborates with and refers
Veterans to various social service agencies (including Massachusetts
Department of Veterans Services (MDVS)) to determine alternative sources
of income, employment, housing, education, mental health, quality of
life issues, etc. for Veterans and/or surviving spouses/dependents. -
Informs Veterans and/or surviving spouses/dependents of potential
alternative sources of benefits. - Provides continuing casework services
to clients for all unresolved VA/MGL Chapter 115 cases. - Manages and
maintains continuous oversight of each assigned active MGL Chapter 115
case to ensure compliance with program directives and regulations (108
CMR & MDVS Directives), to ensure compliance with employment plans when
required, to ensure continued client eligibility, and to ensure proper
distribution of accurate benefits amounts. - Maintains electronic and
paper files of case data as required by the Director of Veterans
Services or applicable law(s); Maintains confidentiality of client
records in accordance with applicable laws. - Interacts with MA
Department of Veterans Services authorizers to ensure accuracy of
submissions for reimbursement claims. - Maintains accurate burial
records on deceased Veterans. - Performs accounting duties relative to
department expenditures and budget preparation. - May assist with and
participate in outreach work; May attend civic and Veteran events. -
Performs other duties as assigned or required, related to assist
department function. QUALIFICATIONS - High school diploma or equivalent;
candidates with experience in social work/human services is preferred
but not required. - Three to five years of progressively responsible
experience as an administrative assistant, in a fast-paced, dynamic
office setting with frequent interruption; Experience with Veteran
benefits is preferred but not required. - Excellent organizational,
typing and data processing skills, proficient in the use of personal
computers and office software including word processing, database,
internet and spreadsheet applications. Working knowledge of office
software and machines. - Must have a firm understanding of math as well
as knowledge of accounting techniques. - Ability to communicate
effectively both orally and in writing; strong communication skills in
relaying important information and ability to deal appropriately with
Veterans and their families, other employees, department heads and City
officials; Ability to maintain confidential information. - Ability to
understand and follow directions and take the initiative in completing
assignments; Ability to complete work under pressure while maintaining a
high degree of accuracy in accordance with work deadlines. - Ability to
follow departmental rules, regulations, policies & practices in all
aspects of job. HOURS Monday - Friday, 35 hours per week 8:30am - 4:00pm
SALARY: Starting rate \$18.93 - \$20.08 an hour Annual increases up to
\$27.80 an hour

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Guest Service Agent

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