Guest Service Agent

Hotel On North • Pittsfield, MA • 1h ago

Guest Service Agent Job Summary Hotel on North is a modern boutique hotel located in the heart of Pittsfield. We pride ourselves on delivering genuine, attentive hospitality and creating meaningful connections with our guests. We are seeking a Guest Service Agent to join our front desk team. This role is the first and last impression of the hotel and plays a key part in shaping each guest\'s experience. The ideal candidate is warm, proactive, detail-oriented, and comfortable working in a fast-paced, guest-facing environment. Key Responsibilities - Welcome guests and provide prompt, professional check-in and check-out service - Visually acknowledge and greet guests as they enter the lobby - Manage reservations, including new bookings, cancellations, and modifications - Assign rooms and issue room keys - Answer phone calls and respond to guest inquiries in a timely and courteous manner - Provide information about hotel amenities, services, and local attractions - Handle cash transactions and process payments accurately - Maintain accurate guest records and logs - Proactively assist guests who may need help with luggage, directions, or general support - Resolve guest concerns and complaints professionally and efficiently - Follow hotel policies and procedures while using sound judgment Skills & Qualifications - Excellent customer service skills - Strong communication and interpersonal abilities - Attention to detail and accuracy - Ability to multitask and prioritize tasks in a busy environment - Basic computer literacy - Ability to remain calm and professional under pressure Expectations & Physical Requirements To be successful in this role, you must be able to: - Maintain a professional, attentive presence at the front desk throughout your shift - Stand for extended periods of time during scheduled shifts - Move throughout the lobby and guest areas as needed to assist guests - Lift and transport items up to 30 pounds, including luggage and packages - Make decisions using independent judgment within company policy - Follow instructions without close supervision - Speak and write clearly and accurately - Work a varied schedule, including days, evenings, weekends, and holidays Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Hotel On North is an EEO Employer - M/F/Disability/Protected Veteran Status

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Branch Manager - Chatham, NY

Trustco Bank • Chatham, NY • 2w ago

Management & Administrative

Active - Regular full-time Management Chatham, NY, US Salary Range: $55,000.00 To $100,000.00 Annually Branch Manager Reports to: Regional Vice President Salary: NE18 $55,000 - $100,000 + performance-based monthly and an...

2w ago

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PT Customer Service Leader

Hannaford • West Sand Lake, NY • 2w ago

Management & Administrative

Category/Area of Expertise: Retail Operations Job Requisition: 493469 Address: USA-NY-West Sand Lake-Route 43 & 150 Store Code: Store 08236 Front End (5151674) Hannaford Supermarkets started out as a fresh produce ve...

2w ago

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Customer Service Associate

Walgreens • Pittsfield, MA • 2w ago

Management & Administrative

2w ago

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Administrative Support Specialist

Elder Services of Berkshire County, Inc. • Pittsfield, MA • 3w ago

Management & Administrative

The Administrative Support Professional position is responsible for scheduling, coordinating and tracking the timely delivery of services to ESBC consumers and providing administrative support to the agency as a whole. Q...

3w ago

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