Sr. Manager ServiceNow Team

KLATencor Corporation • Ann Arbor, MI • 2h ago

Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/DivisionThe Information Technology (IT) group at KLA is involved in every aspect of the global business. IT's mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence.

Job Description/Preferred Qualifications We are seeking an experienced Sr. ServiceNow Team Manager to lead our enterprise ServiceNow development, implementation, and support teams. This role requires a seasoned professional who combines deep technical expertise in the ServiceNow platform with proven people management capabilities. The successful candidate will be responsible for driving technical excellence while fostering team growth and ensuring successful delivery of ServiceNow solutions across our global organization. This is a hybrid role and will be based at our Midwest Corporate HQ in Ann Arbor, MI

Key Responsibilities:

Technical Leadership

Provide technical direction and architectural guidance for ServiceNow implementations across multiple modules

Lead complex ServiceNow projects including upgrades, integrations, and custom application development

Oversee CMDB strategy, data governance, and accuracy initiatives to ensure reliable IT asset visibility

Ensure adherence to ServiceNow best practices, coding standards, and governance frameworks

Review and approve technical designs, workflows, and customizations

Stay current with ServiceNow platform updates, new features, and emerging capabilities

People Management

Manage, mentor, and develop a team of ServiceNow administrators, developers, and analysts

Conduct performance reviews, set goals, and create individual development plans

Foster a collaborative, innovative team culture focused on continuous learning

Provide coaching and technical guidance to team members at various skill levels

Manage resource allocation and workload distribution across the team

Operational Excellence

Oversee day-to-day ServiceNow platform operations, maintenance, and support

Ensure SLA compliance and maintain high service quality standards

Lead incident response and problem resolution for platform issues

Manage vendor relationships and coordinate with ServiceNow support when needed

Develop and maintain team documentation, procedures, and knowledge base

Strategic Planning

Lead the ServiceNow roadmap planning and technology strategy

Develop and maintain analytics frameworks to measure team performance and platform effectiveness

Create executive-level dashboards and reports to demonstrate busine

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