Accounts Receivable Supervisor

Hyatt • United States, United States • 5d ago

Description:

We are pleased that you are exploring Hyatt Hotels Corporation. Hyatt is a place where high expectations aren't just met- they're exceeded. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. At Hyatt, we care for people so they can be their best. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt employees enjoy the following benefits: health and welfare programs, Hyatt retirement savings plan, educational assistance, employee stock purchase program, 12 free room nights for full time associates after 90 days of service, community involvement, and wellness reimbursement.

The Hyatt Shared Service Center provides accounting and customer support for over 200 Hyatt Hotels in North America and Latin America. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards- whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, we are ready for you!

The purpose of the Accounts Receivable Supervisor is to manage and support a team of AR Collection Agents, along with their assigned hotels. The Supervisor will be responsible for ensuring all processes are performed with quality in a consistent and timely manner according to Hyatt's policy. This role will support the following:

Provide AR support to hotel properties

Each Agent will support an average of 4-6 hotels, depending on size

Regularly contact customers, primarily via phone and e-mail regarding their open invoices with the hotel

Provide duplicate invoice copies as needed

Resolve customer billing disputes and/or escalate to supervisor/hotel as needed

Some research and reconciliation may be needed

Provide a high level of customer service to both our external and internal customers

Promptly respond to all inquiries

Other duties as may be assigned by supervisors

Regular attendance is expected based on schedule and business needs.

Monday-Friday working and 8 hours, plus an hour off for lunch, somewhere between 7:00 AM-7:00 PM, with weekend work on rare occasions Participation in employee events, onsite meetings, hotel visits and industry conferences is expected

Work well with others at a variety of levels within the organization

Ideal candidate will also possess the following characteristics:

Work well with others at a variety of levels within the organization

Maintain a work environment that is comfortable, user-friendly, and organized

Ability to adapt to new demands, reprioritize workload and address urgent demands quickly

Ability to communicate effectively and respectfully to all associates and all internal/external resources

Eagerness and ability to learn new skills, technologies and business processes quickly

Ability to work well with others

Ability to collaborate with cross-functional teams and across all levels of the organization

Must be able to work inclusively, but also be able to work independently and without excessive supervision

Strong oral and written communication skills

Ability to maintain

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications:

Experience

1 year Accounts Receivable (AR) or B2B Collections experience required

1-3 years customer service, administrative or accounting experience required

Customer Service experience in one of the following industries a plus

Human Resources

Hospitality

Accounting

Commercial Oil & Gas

Above-average written and oral communications skills

Computer Skills needed

Microsoft Office Suite Experience Education

High School diploma or equivalent

Primary Location: United States

Organization: Shared Services Center - Moore

Pay Basis: Yearly

Job Level: Full-time

Job: Accounting/Finance/Tax

Req ID: UNI002250

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Hyatt

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