Customer Service Representative

Robert Half • Saint Albans, WV • 1h ago

Description We are looking for a Customer Service Representative to join a team in St. Albans, West Virginia, in a Long-term Contract position. This role focuses on delivering a dependable customer experience by managing orders accurately, responding to inquiries with urgency, and coordinating with internal partners to keep business moving smoothly. The ideal candidate is organized, service-minded, and comfortable handling multiple priorities in a fast-paced environment while maintaining clear communication with customers and colleagues.

Responsibilities:

Manage customer orders from initial entry through completion, ensuring timely handling and accurate records throughout the process.

Review order details carefully, including billing, shipping, pricing, quantities, and purchase order information, to confirm accuracy before fulfillment.

Record customer-specific instructions, product updates, delivery preferences, pricing changes, and other account details in the appropriate systems.

Partner with sales and cross-functional teams to support customer needs, resolve order-related issues, and help maintain smooth service operations.

Communicate with customers and internal stakeholders regarding order status, changes, questions, and service concerns in a clear and timely manner.

Support shared team workflows related to order intake and data entry, including assisting coworkers as volume and priorities shift.

Investigate customer concerns and complaints, document findings, and work toward prompt, practical resolution.

Process product returns according to established procedures and ensure all related documentation is completed accurately.

Follow company policies, safety expectations, quality standards, and regulatory requirements in all daily customer service activities. Requirements - At least 2 years of experience in customer service, order management, call center support, or a related field.

Ability to work independently, evaluate issues effectively, and make sound decisions in a busy environment.

Strong verbal and written communication skills, with the ability to remain composed and attentive during customer interactions.

Proven ability to manage multiple tasks, meet deadlines, and stay organized in a high-volume setting.

Collaborative mindset with strong interpersonal skills and a clear commitment to customer satisfaction.

Proficiency with Microsoft Office and experience using business systems for order entry, account updates, and team coordination.

Background in manufacturing or chemical distribution is helpful but not required.

Flexibility to work overtime, respond to after-hours needs, or support on-call coverage when required. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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