Branch Manager, AVP Retail Banking

Lowell Five • Haverhill, MA • 7h ago

Responsibilities\ Business Development\

Conducts business development calls both independently and part of a

team to acquire new personal and business banking relationships to promote growth within the local marketplace; responds to inquiries and follows up on information requests in a timely manner.\

Proactively engages with customers to deepen existing relationships

and strengthen partnerships throughout the organization, optimizes relationship growth management by scheduling regular reviews with customers.\

Recognizes commercial lending and cash management opportunities within

existing customer base; creates and fosters a successful relationship with the commercial lending and business banking teams.\

Utilizes and promotes the usage of Salesforce (CRM); compiles, reviews

and analyzes data to outline growth strategies.\

Maintains a strong working knowledge of Bank products and services,

the Banks brand standards and value proposition, as well as industry trends and developments that may impact lending, deposits, or customer needs.\ Bank Operations & Customer Experience\

Manages vault, orders money and monitors cash flow to ensure proper

levels are met; verifies currency deliveries and shipments and processes night deposit when needed.\

Oversees ATM to ensure adequate cash and supplies and troubleshooting

when needed.\

Advises mortgage applicants and maintains licensure under specific

NMLS guidelines.\

Acts as a resource to staff and customers for digital banking

solutions and assists with onboarding and troubleshooting as necessary.\

Ensures customers receive exceptional service, resolving any problems

or complaints in a timely manner.\

Maintains effective communication and information sharing across

departments; identifies opportunities to improve communication and implement enhancements where appropriate.\

Completes periodic reports for account maintenance, compliance,

auditing, etc.\

Manages branch staffing schedule, including timecard management, and

delegates work to create and maintain efficiency and productivity.\

Oversees the maintenance of their physical branch office, including

security cameras, alarms and vaults, outside grounds and building, and office equipment, including contact for regular preventative maintenance and emergency repairs.\ Professional Development\

Provides recognition to individuals and teams in support of the Banks

strategic goals.\

Trains and coaches staff on best practices to foster an advisory

culture and to create a path for growth and success.\

Prepares and delivers performance evaluations, makes compensation

recommendations, and aids with goal setting to develop staff.\

Resolves routine personnel problems.\

Collaborates with Human Resources with respect to hiring decisions.\

Requirements\

Bachelors degree in business or finance, or equivalent experience

strongly preferred.\

Minimum of 3 years management experience and proven leadership

capabilities required, preferably in a retail banking environment.\

Advanced knowledge of bank products and services as well as policies

and procedures\

Strong advisory skills with the ability to coach team in support of

daily performance and behavioral expectations.\

Ability to communicate professionally, both in writing and verbally\

Strong working knowledge of computer programs and applications,

including Microsoft Office Suite, Fiserv DNA, Q2 or related digital banking solution (user/administrator), Salesforce (or related CRM), and Synergy strongly preferred; comfort level with cash recycler and discriminator a plus\

Must be able to work both opening and closing hours as the branch

schedule requires; flexibility in work schedule and at times, location\ For full job description, please email Laura.Marshall@masshirelowellcc.com.

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