About the Role
The Global Head of Agentic AI Transformation will lead the enterprise-wide strategy, development, and implementation of agentic AI solutions and associated end-to-end process re-engineering across AIG's businesses and functions globally. This executive will be accountable for partnering in transforming underwriting, claims, operations, finance, and corporate functions by combining advanced autonomous AI agents, modern workflow design, and rigorous process-improvement disciplines such as Lean and Six Sigma.
This role will report to the Global Chief Data Officer and will partner with executive leadership to define the company's agentic AI vision, drive platform and architecture decisions, design and scale enterprise-wide AI-powered operating models, and ensure that all deployments deliver measurable improvements in productivity, accuracy, service levels, and cost efficiency.
Responsibilities
Enterprise Strategy & AI Vision
Define the multi-year strategy for agentic AI adoption, including architecture, platforms, operating models, and global rollout
Drive the company's evolution, in partnership with People Leaders, toward an agent-augmented workforce, combining AI autonomy with human oversight
Establish enterprise-level standards for agent behavior, safety guardrails, performance telemetry, and lifecycle management
Process Re-Engineering & Operational Excellence
Partner with Operations, Technology, and Business Unit leaders to redesign processes to be automation-ready, agent-compatible, and data-driven
Enable end-to-end process redesign to unlock automation potential and remove structural inefficiencies across underwriting, claims, operations, and all other applicable functions
Establish measurable operational KPIs and drive continuous improvement programs.
Product, Technology & Delivery Leadership
Build and lead cross-functional AI Companion/Agent development pods, including product owners, SWE, data scientists, process engineers, and SMEs
Deliver and scale flagship agentic AI solutions including Companion Agents for high complexity work, Automation Agents for operations and back-office functions, and other agents as determined based on learnings and value opportunities
Ensure seamless integration with enterprise systems and alignment with target-state business processes
Architecture, Platform Decisioning & Governance
Co-lead AI platform evaluations and selections across vendors such as Anthropic, AWS, Palantir, and internal AI environments
Direct the development of the services layer that enables agents to read/write into core systems safely and efficiently
Partner with AI Governance to develop/enhance enterprise governance standards including AI lifecycle management, post-deployment model monitoring, risk and compliance controls, transparent auditing and evaluation frameworks
Change Leadership & Enterprise Adoption
Lead organizational change through education, upskilling, and partnership with HR on the future-of-work transition
Develop and maintain an Agentic AI Inventory / System of Record to track use cases, maturity, adoption, performance, and ROI
Business Impact & Financial Accountability
Drive quantifiable improvements in process throughput, underwriting and claims accuracy, customer servicing speed, cost reduction and efficiency, and workforce productivity
Oversee benefit realization modeling, investment governance, and AI program financial performance.
Requirements
Experience
15+ years of progressive leadership in AI, analytics, digital transformation, intelligent automation, or enterprise technology
10+ years leading process-improvement, Lean/Six Sigma, operational excellence, or large-scale transformation in a complex global organization
Insurance industry expertise is strongly preferred; deep familiarity with underwriting, claims, or policy administration is a plus
Proven track record delivering AI or automation solutions at production scale
Experience managing cross-functional global teams and working with C-level executives
Technical & Process Skills
Deep knowledge of:
Agentic AI frameworks (tool-use, planning, orchestration, RAG-enhanced agents)
Enterprise AI architecture and services layers
LLM and multimodal model ecosystems
Document intelligence, ingestion pipelines, AutoExtract-style classification/extraction, and automation patterns
Mastery of process reengineering methodologies, including Lean, Six Sigma (Black Belt or Master Black Belt highly preferred), Kaizen, root cause analysis, and value stream mapping
Strong understanding of core insurance platforms (policy admin, workflow, claims, underwriting, billing) and data ecosystems
Leadership Competencies
Strategic, enterprise-level thinker with exceptional communication and executive presence.
Ability to influence global senior leaders and drive alignment across technology, business, and operations.
Proven ability to build and scale high-performing multidisciplinary teams.
Bias toward rapid execution, pragmatic decision-making, and iterative improvement.
Success Measures
Scaled deployment of agentic AI across underwriting, claims, operations, and corporate functions
Measurable process improvements: reduced cycle time, rework elimination, accuracy improvements, and productivity gains
Creation of a sustainable, governed, and scalable Agentic Workforce Operating Model
Achievement of targeted cost-reduction, performance, and service-quality goals
Recognition of the company as an industry leader in applied agentic AI and operational transformation
Location & Mobility
Position will be based in New York, Atlanta or Charlotte
Travel potential up to 50%
The base salary range for this position in NYC is $300,000 -$380,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here: AIG Benefits Overview (https://sprcdn-assets.sprinklr.com/248/c93e06c6-6661-4d7d-9e44-0b1edfc3704e-1908744075/New\Hire\Benefits_Overview.pdf)
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Functional Area:
IT - Information Technology
AIG PC Global Services, Inc.
