Customer Service Manager

Robert Half • Minneapolis, MN • 1h ago

Description We are looking for a Customer Service Manager to lead daily service operations and ensure a high standard of support for customers in Minneapolis, Minnesota. This role oversees order communication, issue resolution, and coordination with internal teams to keep commitments on timing and delivery. The ideal candidate brings strong leadership skills, a customer-focused mindset, and the ability to balance service quality with operational efficiency.

Responsibilities:

Lead the customer service team, providing direction, coaching, and accountability for performance and service standards.

Oversee incoming customer inquiries related to order updates, changes, and concerns, ensuring timely and accurate communication.

Manage the intake of new orders and confirm key details so requests move efficiently through the process.

Partner with production and operations teams to help build schedules that align output with customer demand.

Communicate expected completion and delivery timelines to customers and internal stakeholders with clarity and consistency.

Monitor inventory activity, including aging stock and overall inventory levels, and share trends that may affect service or fulfillment.

Resolve escalated customer issues by identifying root causes and coordinating practical solutions across departments.

Review departmental workflows and implement improvements that strengthen responsiveness, accuracy, and team effectiveness. Requirements - Demonstrated experience in customer service leadership or departmental supervision.

Strong background in handling order management, customer communication, and issue resolution.

Proficiency with Microsoft Excel for tracking, reporting, and analyzing operational data.

Ability to guide and develop customer service representatives in a fast-paced environment.

Effective organizational skills with the capacity to manage multiple priorities and deadlines.

Clear written and verbal communication skills for working with customers and cross-functional teams.

Experience supporting inventory awareness, production coordination, or service-related operational planning.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

Similar Jobs

Customer Service Representative

3M • Maplewood, MN • 1h ago

Management & Administrative

Job Description: Collaborate with innovative 3Mers around the world Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the comp...

1h ago

Go to Apply

MDM Customer (STEP) Lead- Minneapolis, MN

Compass Group, North America • Minneapolis, MN • 1h ago

Management & Administrative

Canteen One Starting pay: 75,000.00- 80,000.00 Let's talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States....

1h ago

Go to Apply

Customer Service Associate

Walgreens • Anoka, MN • 1h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1h ago

Go to Apply

Customer Service Associate

Walgreens • Eden Prairie, MN • 1h ago

Management & Administrative

1h ago

Go to Apply

Customer Service Associate

Walgreens • Apple Valley, MN • 1h ago

Management & Administrative

1h ago

Go to Apply

VP, Account Management

Norstella • Saint Paul, MN • 2h ago

Management & Administrative

VP, Account Management Company: Norstella Location: Remote, United States Date Posted: May 11, 2026 Employment Type: Full Time Job ID: R-1926 Description About Norstella: Norstella is a premier and critical global life s...

2h ago

Go to Apply

Sales Manager - Mobility

AT&T • Bloomington, MN • 2h ago

Management & Administrative

Build a more connected world by transforming the sales experience and helping customers and products unite. Our Sales teams are the foundation of our company - they offer millions of customers access to integrated soluti...

2h ago

Go to Apply

Regional Sales Manager

ITW • Eden Prairie, MN • 2h ago

Management & Administrative

Job Description: 14000 Technology Dr., Eden Prairie, MN 55344, USA Full-time Smart people. Smart ideas. Smart choice. A thriving environment for learning, innovation and growth. Why do so many people join MTS Systems Cor...

2h ago

Go to Apply

Sales Manager - Mobility

AT&T • Saint Paul, MN • 2h ago

Management & Administrative

2h ago

Go to Apply

Destination Sales Manager

Marriott • Minneapolis, MN • 2h ago

Management & Administrative

Additional Information Job Number 26057490 Job Category Sales & Marketing Location W Minneapolis - The Foshay, 821 Marquette Ave, Minneapolis, Minnesota, United States, 55402 VIEW ON MAP ( https://www.google.com/maps...

2h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)