Administrative Assistant/Customer Service Representative

American Marketing Company • Clifton Heights, PA • 4h ago

We're always looking for passionate, talented people to grow with us.

At American Marketing Company, we believe great work starts with great people. Whether you're behind the scenes in production or working face-to-face with clients, every role matters. Help build brands, create custom products, and bring ideas to life. We offer a supportive environment where you can grow, develop new skills, and have fun along the way.

Who We Are

At American Marketing Company, we bring creativity to life-from custom apparel and promotional products to marketing strategies and merchandise displays. We're a hands-on, collaborative team that values craftsmanship, innovation, and outstanding customer service. Whether you're an artist, a strategist, or a production pro, there's a place for you here.

Description:

American Marketing seeks a professional administrator to act as a liaison between sales staff and customers. The right candidate will assist management and salespeople with various administrative tasks, including:

quoting and order entry;

emailing clients and vendors;

researching products;

overseeing the order process;

answering phones;

calling vendors and current customers;

entering payments;

receiving customer walk-ins;

troubleshooting customer service issues; and

supporting accounting related tasks (i.e. invoicing customers, etc.)

Previous office experience is required. Must have strong organizational and customer service skills; including but not limited to: proper phone etiquette, computer proficiency, fast typing (45+ WPM is a must), etc. Efficiency with soft and hard technology (printers, copiers, and fax machines) and multitasking ability is essential. Expertise in Microsoft Office, especially Excel, is needed.

Past experience and knowledge of the Ad Specialty Industry is a plus.

The right candidate will have a positive and friendly demeanor, be a team player, take initiative and ownership over tasks required of them, and be determined to accomplish all projects and resolve day-to-day issues with minimal direction.

Option to enroll in healthcare benefits. Simple IRA with a match. Paid time off. Hours are 8:30 to 5:15, Monday through Friday.

Requirements:

Expertise in Microsoft Office, especially Excel and Outlook

Knowledge of Google Suite

Organizational Skills

Communication Skills

Computer Skills

Attention to Detail

Customer Service Skills

Multitasking Skills

Perks & Benefits

Simple IRA with company match

Health benefits

Paid time off (PTO)

Family-owned business since 1989

Opportunities for advancement across departments

Employee discounts

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