Operations Manager

MAXIMUS • Springfield, VA • 1h ago

Maximus is a trusted federal partner supporting mission-critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment to mission success for our customers.

Joining Maximus means becoming part of a collaborative, mission-driven organization where teamwork, accountability, and professional growth are core to how we operate. We invest in our workforce through training, education, and career development, empowering professionals to deliver high-impact solutions while contributing to outcomes that matter at a national scale.

This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed.

This role is hybrid and may be based out of either the Springfield, VA or Stennis, MS location, with an anticipated requirement to work on-site approximately 50% of the time and occasional travel to other site locations, based on customer needs.

An active Secret clearance is required.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS137, T5, Band 8

Job-Specific Essential Duties and Responsibilities:

Coordinate end-to-end O&M operations across all technology platforms including data centers, cloud infrastructure (AWS/Azure), enterprise networks, collaboration tools (Microsoft 365, Teams, SharePoint), and 80,000+ end-user devices to ensure 24x7x365 service continuity and zero degradation during IMPACT II transition

Oversee platform management, patching, and configuration control including application/server patch management, change/configuration management, systems inventory/documentation, vulnerability scanning remediation, and coordination of all maintenance windows to minimize operational impact

Manage disaster recovery (DR) and continuity of operations (COOP) by implementing and testing COOP Test Plans, coordinating failover procedures, maintaining DR documentation, conducting annual updates to reflect environment changes, and ensuring business continuity readiness across 400+ locations

Coordinate incident response and break-fix operations including monitoring 35+ billion security events monthly, triaging operational incidents, managing service desk escalations, coordinating with SOC and technical teams for rapid resolution, and maintaining incident tracking systems

Ensure SLA compliance and performance monitoring by tracking operational metrics, conducting quality audits, validating service delivery against established SLAs, reporting performance status to Program Manager, and implementing corrective actions to maintain 100% SLA adherence

Manage cross-functional technical coordination between infrastructure teams, security operations, network engineering, systems administrators, and vendor partners to synchronize provisioning, deployment activities, integration efforts, and operational handoffs

Lead operational process improvement initiatives by implementing automation tools, developing operational runbooks/playbooks, establishing standard operating procedures, conducting operational readiness reviews, and applying Agile/CI-CD principles to increase efficiency and reduce manual effort

Job-Specific Minimum Requirements:

Demonstrated experience managing complex IT task orders or projects, including responsibility for scope, schedule, budget, staffing, and technical delivery. Proven ability to work directly with government stakeholders, apply industry-standard project management methodologies and tools, and deliver solutions for projects of similar scope and mission complexity.

BA/BS required

10+ years of required work-related experience

Hybrid with travel to various locations such as Springfield VA and Stennis MS.

Preferred Skills and Qualifications:

ITSM Experience and/or Certifications

ITIL

PMI / PMP

Experience in a Secure, 24/7 Operations Environment

techjobs #clearance #veteransPage

Minimum Requirements

TCS137, T5, Band 8

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$130,000

Maximum Salary

$180,000

MAXIMUS

Go to Apply

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