End-user Computing Service Operations Manager

Pitney Bowes • Shelton, CT • 2h ago

We're hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together...that's The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

We're looking for people who:

Act with urgency, accountability, and purpose

Deliver high quality work with consistency and pride

Collaborate effectively and elevate those around them

Focus on outcomes that drive impact and growth

Job Description:

As an End User Computing Operations Manager - Technical leader :

You are:

A Proactive leader who can develop and manage enterprise-wise desktop engineering, video conference and mobile device management programs. You are a Self-motivated individual who thrive on design and implementation of cutting-edge solution, and you deliver with precision. You see opportunities where others see challenges.

You will:

Lead the program management activities related to the Desktop, Videoconference and Mobile device management program

As a technical manager, lead subject matter experts in Windows OS, M365 Intune and any remote desktop support tools and technologies

Drive forecasting short-term and long-term desktop/laptop equipment needs for global end users and work with business and finance to schedule refresh.

Responsible for global end user device life cycle management, including deploying new users, refreshing of device and recovery of assets from departing employees, ultimately taking ownership of end-to-end lifecycle of Pitney Bowes assets

Responsible for desktop engineering, testing and defining standard equipment bundles and implementation which meets PB security compliance requirements

As technical lead, develop runbooks, how-to guides, leverage automation framework to improve process and troubleshooting.

Lead vulnerability remediation on mobile device OS and software including vulnerability remediation governance, execution, reporting for all mobile devices

Lead end user testing for any new desktop solution, UAT testing and technical documentation along with SOPs for operational support.

Responsible for collaborating with Pitney Bowes IT Teams, vendors as well as HR, Finance to drive continuous improvement of user experience

Responsible for building a Global EUC Process, Procedures, define performance metrics and reporting to drive continuous improvement.

Guide and mentor L1 and L2 desktop support analyst with investigation and remediation of end user incidents.

Deep understanding of Azure cloud deployments and Infrastructure knowledge

An analytical mind able to "see" the complexities of procedures and regulations

Excellent communication skills

Problem solving skills and ability to work under pressure to enforce policies and reduce risk, they need the ability to persuade others to adhere to standards.

Your Background:

As a EUC Operations Manager , you have:

BS degree in Computer Science or related field

15+ years of IT experience and 10+ years of leading EUC Technical or manager

Extensive documentation skills with Excel, PowerPoint and ticketing systems

Experience in leading a Global desktop engineering and support team

Experience design and deploying Desktop solutions via "Zero Touch" / Autopilot

Knowledgeable and experienced in Azure and AWs cloud computing

Jira and Confluence

Extensive knowledge of vendor security updates

Experience in using tools - SCCM, Intune, Qualys, Intune, JAMF, Splunk

Linux, Windows Desktop, Windows Server, Mac, Android and iOS

Experience in troubleshooting desktop applications

Technical Skill Set:

End User Computing Technologies

Desktop Engineering

Service Desk

SCCM

Intune

M365

Workstation Patch management tools

Vulnerability Management & tools

Incident, Work Order & Change management (ITSM)

Asset Management and tools

Preferred Certifications

Microsoft Security, Compliance, and Identity Fundamentals

Microsoft Azure Fundamentals

Microsoft Certified Professional

Certification in ISC2

Compensation :

104,000.00 - 130,000.00 Per Year (Salary)

We will:

Provide the opportunity to grow and develop your career

Offer an inclusive environment that encourages diverse perspectives and ideas

Deliver challenging and unique opportunities to contribute to the success of a transforming organization

Offer comprehensive benefits globally (PB Live Well (https://careers.pitneybowes.com/global/en/pb-live-well) )

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

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