Case Manager - Rare Disease- West Coast Remote

Amgen • Las Vegas, NV • 1h ago

HOW MIGHT YOU DEFY IMAGINATION?

You've worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission-to serve patients-drives all that we do. It is key to our becoming one of the world's leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

Live

What you will do

Let's do this. Let's change the world. In this vital role the Case Manager will experience day to day oversight and awareness of patient customer service issues with insurance, the specialty pharmacy, and patient support programs

Daily interaction with Regional Business Managers (RBMs), Patient Access Liaison (PAL) and Medical Science Liaison's (MSLs) to ensure current and accurate communication on the status of insurance approvals and reauthorizations

Work closely with RBMs, PALs, the hub, pharmacy, and the patient/family to case manage all steps required to gain access to therapy

Partner with Safety and Pharmacovigilance (PV). Report Adverse Event (AE)'s and product complaints through medical information

Maintain case history for all U.S. patients, entering relevant notes from the hub, the pharmacy, calls to insurance, patient support programs, physicians and nurses, and the patients and families

Maintain and update patient status to track reimbursement and shipping status of U.S. patients

Triage, troubleshoot and resolve initial and ongoing reimbursement issues (PAs, denials, appeals, reauthorizations, overrides, billing problems)

Liaise with medical offices as necessary to obtain insurance authorizations

Counsel patients and family on insurance and reimbursement options

Identify general and speci?c adherence trends and suggest appropriate action

Report on weekly changes in patient status, current adjudication status of all patients, overall reimbursement trends, and any other trends, successes, or roadblocks

Manage, track, and report on Open Enrollment efforts annually to ensure every patient has

access to adequate insurance

Advise patients and families on insurance, ?nancial assistance and therapeutic access

programs

Attend patient meetings, industry conferences and sales meetings

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a [@type of person] with these quali?cations.

Basic Quali?cations:

Master's degree OR

Bachelor's degree and 2 years of Case Management experience Or

Associate's degree and 6 years of Case Management experience Or

High school diploma / GED and 8 years of Case Management experience

Preferred Quali?cations:

Bachelor's Degree strongly preferred

5+ years of experience in the pharmaceutical industry

2+ years prior experience as a Case Manager

Excellent communication skills and commitment to customer service

Ability to effectively resolve hurdles across multiple cases at the same time

Ability to learn product and disease information, familiarity with HIPAA and FDA

Ability to manage communication with case managers and sales reps across multiple geographies and time zones

Excel and PowerPoint skills required

Up to 20% travel required

Thrive

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates' professional and personal growth and well-being.

In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, ?nancial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

Comprehensive employee bene?ts package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and ?exible spending accounts.

A discretionary annual bonus program, or for ?eld sales representatives, a sales-based incentive plan

Stock-based long-term incentives

Award-winning time-off plans and bi-annual company-wide shutdowns

Flexible work models, including remote work arrangements, where possible

Apply now

for a career that de?es imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

Amgen anticipates accepting until 6/15/2026 however, we will continue accepting

applications until we receive a sufficient number or select a candidate for the position.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other bene?ts and privileges of employment. Please contact us to request accommodation.

Amgen

Go to Apply

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