General Manager Metro CC Penn Valley Bookstore

Barnes & Noble Education • Independence, MO • 9h ago

Introduction

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other - uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.

Overview

Barnes & Noble College is seeking a customer-focused, sales-driven, leader to work as a General Manager in our bookstore. The General Manager will have oversight of a store or group of stores with annual volumes over $4m+ or an SM report. You will work directly or with your management team to build and maintain positive relationships with the campus community, ensure consistency with our bookselling culture, and maximize sales by operating well-managed and merchandised bookstores. You will play an integral role in the selection, evaluation, and development of managers and team members who make Barnes & Noble College the cornerstone of the campuses and communities we serve.

Responsibilities

As a General Manager you are a leader and will have oversight of a store or group of stores with annual volumes over $6m or an SM report. You are accountable for all aspects of the store-- financial results, operations, merchandising, talent acquisition, customer service, and campus relations. You will build and maintain positive relationships with the campus community and your Corporate Office partners to create the finest and most profitable bookstore for the school campus community we serve. You will be a people manager and have direct involvement with training, directing, and counseling our team to create customer experiences that enhance bookstore loyalty and deliver measurable results for the store and for your school. A General Manager must be knowledgeable of and a resource for all departments, model exceptional customer service, drive sales, and be a skillful problem solver.

Expectations :

Execute developed business strategies and identify opportunities drive sales, increase customer satisfaction, and expand store traffic.

Strong delegation, follow up, and management skills to maintain outstanding visual merchandising standards, ensure availability of merchandise, maintain appropriate inventories, and complete projects in a deadline driven industry.

Ensure high levels of customer satisfaction and sales through effective scheduling, talent acquisition, training, and development of store team members.

Ability to identify creative solutions, learn independently, embrace change, and act as a change agent.

Demonstrate a calm demeanor and manage issues appropriately and with respect, setting a positive example to the Store Team at all times.

Analyze sales figures, interpret trends, and forecast future sales to manage all controllable costs and keep operations profitable.

Ensure standards for quality, customer service, and health and safety are met by providing a safe and clean store environment and implementing loss prevention measures.

Foster a fair and equitable workplace, encourage an environment where team members express their concerns and ideas.

Provide feedback through counseling and appraisals; relate to others, build rapport, and work collaboratively with customers, campus partners, and the Store Team.

Physical Demands :

Frequent movement within the store to access various departments, areas, and/or products.

Ability to remain in a stationary position for extended periods.

Frequent lifting.

Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

COVID-19 Considerations :

Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

Qualifications

7+ years' supervisory experience in a retail setting preferred or a graduate of the Best Seller Program.

Bachelors in Business Administration or relevant field preferred.

Leadership experience to direct and develop a workforce of managers and sales associates.

Strong interpersonal, communication, and problem solving skills to manage campus relationships and corporate initiatives while achieving customer sales and service goals.

Familiarity with financial and customer service principles.

Basic reading, writing and accounting skills required.

Excellent customer service and communication skills needed.

Ability to work a flexible schedule including evenings, weekends, and holidays.

EEO Statement

Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Job Locations US-MO-Independence

ID 2026-22561

Category Retail Management

Position Type Regular FT

Similar Jobs

Night Stocker

Hy-Vee Food Stores • Mission, KS • 6h ago

Retail & Hospitality

Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting o...

6h ago

Go to Apply

Assistant Manager - Optical

America's Best • Kansas City, MO • 9h ago

Retail & Hospitality

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America's Best brand continues to grow with over 1,000 stores and counting. Each location combines both parts of t...

9h ago

Go to Apply

Assistant Store Manager - MCC Maple Woods Campus

Barnes & Noble Education • Kansas City, MO • 12h ago

Retail & Hospitality

Introduction Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other - uniquely focused on delivering essential educational content,...

12h ago

Go to Apply

Buyer I

Kansas City National Security Campus • Overland Park, KS • 1d ago

Retail & Hospitality

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13563889 Duties and Responsibilities Performs all procurement activities and administers purchase or...

1d ago

Go to Apply

Guest Service Agent, (Part-Time) - DoubleTree by Hilton Hotel Kansas City Overland Park

Hilton • Overland Park, KS • 1d ago

Retail & Hospitality

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will...

1d ago

Go to Apply

Retail Sales Associate - Part Time

AutoZone, Inc. • Kansas City, MO • 1d ago

Retail & Hospitality

Job Description AutoZone's store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, a...

1d ago

Go to Apply

Part-Time Retail Sales Associate

Kohl's • Kansas City, KS • 1d ago

Retail & Hospitality

Required Weekend Availability About the Role In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency. Y...

1d ago

Go to Apply

Assistant Manager II

Dollar Tree • Kansas City, KS • 1d ago

Retail & Hospitality

We're seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with store functions and day-t...

1d ago

Go to Apply

Store Counter Sales

NAPA AUTO PARTS • Shawnee, KS • 1d ago

Retail & Hospitality

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13563909 \ \ \ Shawnee, KS, USA\ Full time\ R26_0000014828\ \ We are so much more than a Parts Store...

1d ago

Go to Apply

Retail Sales Associate

Staples • Kansas City, MO • 1d ago

Retail & Hospitality

Sales Associates provide exceptional customer service with our customers' needs in mind. You'll help customers find products, provide solutions, and handle returns or online pickups. You'll also be collaborative and incl...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)