Key Responsibilities
Customer Service
Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
Demonstrates sincere appreciation to customers
Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
Ensures to meet the customers' needs during a return by properly refunding the return and helping find the correct product for replacement
Works closely with Production Office team to ensure timely processing of RTMs for labor, product, and vendor/manufacturer reimbursements for installed projects
Maintains positive vendor relationships while managing difficult conversations about performance of the vendor's products and services
In-Stock
Completes Centralized Return to Vendor (CRTV) program which includes all packaging, shipment creation and inventory transfers to the Reverse Logistics Center (RLC)
Completes Return to Manufacturer (RTM) program which includes all paperwork, packaging, vendor contact, and credit
Processes and returns damaged, discontinued, defective, out-for-repair, special order and vendor buy-back merchandise by CRTV and/or contacting appropriate vendors according to policies and procedures
Returns refunded merchandise to the sales floor
Generates and monitors reports including weekly cleared list, damaged on-hand list, and out-for- repair list
Follows up on Store Inventory, RTVs/Buybacks, Weekly Cleared RTM Store Exception, and Out-For-Repair reports
Orders parts of products that are missing and necessary for assembly
Coordinates with drivers and receiving team to ensure merchandise is accessible quickly to customers and order pick-up
Assists in unloading trucks and moves pallet jacks to proper place to help in receiving products efficiently
Clean and Safe Stores
Validates items being carried in and out of the store when appropriate
Checks returned products against the Materials Safety Data Sheet (MSDS) to determine if they require placement in the hazmat cage and logs any hazardous materials/products into the hazmat cage
Assures proper storage, clean-up, and disposal of all hazardous materials
Participates in recycling programs and Hazmat, equipment, and safety training as required
Ensures doors and gates are secured or monitored when open
Uses box bailer to compress cardboard that is sent to receiving
Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)
In addition to the above responsibilities, this individual is held accountable for other duties as assigned
Required Qualifications
Ability to obtain sales related licensure or registration as may be required by law
Preferred Qualifications
1 year of experience processing and filing merchandise receiving paperwork
1 year of experience with store inventory receiving and administration
6 months of experience in warehouse data entry/bookkeeping
6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment
6 months of retail experience accepting or processing returns
Pay Range: $17.50 - $19.60 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits .
Associate Benefits ( https://talent.lowes.com/us/en/joining-our-team )
Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.
Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
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Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Pay Range: $17.50 - $19.60 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
