Call Center Representative

Adecco US, Inc. • Houston, TX • 3h ago

Call Center Representative - Heart Monitor Patient Support

Pay Rate: $ 15.00/hour

Assignment Type: Temp to Hire

Job Overview

We are seeking compassionate and detail-oriented Call Center Representatives to support patients who rely on heart monitoring devices. In this role, you will serve as the primary point of contact for patients, healthcare providers, and internal teams by delivering responsive customer service and technical support related to cardiac monitoring equipment and services.

This position is ideal for individuals who enjoy helping others, communicating clearly, and working in a fast-paced healthcare support environment.

Key Responsibilities

Provide professional customer service and technical assistance to patients and healthcare providers regarding heart monitor devices and related services

Accurately document customer interactions, service details, and order information within internal systems

Assist with troubleshooting basic device or service-related issues

Act as a liaison between customers and internal departments to ensure timely issue resolution

Participate in special projects and additional duties as assigned

Maintain compliance with all company quality and regulatory requirements

Qualifications

High school diploma or equivalent required

0-1 year of customer service, call center, healthcare support, or administrative experience preferred

Strong communication and problem-solving skills

Basic computer and data entry skills

Ability to multitask and work effectively in a team environment

Empathy and professionalism when assisting patients

Training Schedule

Week 1: 8:30 AM - 5:30 PM

Week 2: 8:30 AM - 5:00 PM

Week 3: 8:30 AM - 5:00 PM

Week 4: Contractors transition to assigned schedules and teams on the operations floor

Why Join Us?

Opportunity to support patients who depend on critical cardiac monitoring technology

Gain experience in the healthcare and medical device industry

Collaborative team environment with hands-on training provided

Entry-level opportunity with room to grow professionally

Pay Details: $15.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the @type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

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