National Account Manager

ARAMARK • New York, NY • 1h ago

Job Description

The National Account Manager (NAM) serves as the primary relationship owner for a portfolio of LifeWorks? national clients, responsible for driving client satisfaction, operational execution, and profitable growth across assigned accounts.

This role focuses on managing day-to-day client relationships, executing against account plans, and ensuring consistent delivery of services in alignment with client expectations and contractual commitments. The NAM partners closely with cross-functional teams?including Operations, Finance, Sales, and Marketing?to deliver results, strengthen partnerships, and identify opportunities for growth within existing accounts.

The National Account Manager plays a critical role in maintaining strong client relationships while balancing operational execution, financial performance, and long-term account stability.

LifeWorks Restaurant Group, an independently operated division of Aramark, designs custom solutions for clients looking to take amenities to the next level. Our team of forward-thinkers look at each opportunity as an experience?not a requirement?and deliver out-of-this world, truly sensory experiences, feeding company culture. From the beginning of each client relationship, the team at LifeWorks Restaurant Group establishes a transparency with its partners, from space design and delivery to marketing of the final, branded product. Learn more by visiting - Link here Home - LifeWorks Restaurant Group

Compensation Data

COMPENSATION: The Salaried rate for this position is $110,000.00 to $130,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

Serve as the primary point of contact for assigned national account client(s), ensuring strong day-to-day relationship management

Manage account performance against key client KPIs, service level agreements, and contractual commitments

Execute against fiscal year objectives, including revenue growth, base business growth, profitability, and client retention

Support contract management activities, including renewals, extensions, and compliance with contractual terms

Identify and execute opportunities for account growth, including program enhancements and adjacency services (OCS, vending, micromarkets, etc.)

Partner with Operations, Finance, and Sales to ensure consistent execution and resolution of client needs

Support pricing execution, including audits and alignment with contract terms

Partner with Billing & Collections to support AR performance and ensure timely resolution of outstanding balances

Prepare and deliver client business reviews (monthly, quarterly, semi-annual), including reporting and insights

Support onboarding and implementation of new clients transitioning into the portfolio

Lead or support retention efforts for assigned accounts, including participation in renewal and RFP processes

Maintain accurate account documentation and updates within systems (e.g., Salesforce)

Qualifications

Bachelor?s Degree required

Minimum of 5?7 years of B2B account management, sales, or client relationship experience

Experience managing large or multi-location accounts preferred

Strong understanding of financial performance, including revenue, profit, and AR management

Proven ability to drive account growth and retention

Ability to manage multiple priorities across a portfolio of accounts

Strong collaboration skills within a matrixed organization

Problem-solving mindset with ability to address operational and client challenges

Strong communication and presentation skills

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .

ARAMARK

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