Data Mining in the ServiceNow Platform

Office of the Assistant Secretary for Administration and Management • Washington, DC • 1h ago

Summary Make an impact while you learn. The Semester of Service Program gives students a volunteer, project-based opportunity to support real Federal missions, gaining hands-on experience and career-ready skills. Students must be enrolled at least half-time in an accredited institution with permission to participate. In this project, you'll support a data based project. Responsibilities The government-wide "Semester of Service" Student Volunteer Program, as authorized under 5 U.S.C §31114 and 5 CFR Part 308, enables Federal agencies to engage students in unpaid, project-based assignments of limited duration. These assignments are designed to align with each agency's strategic priorities, offering participants practical experience within Federal operations while supporting the advancement of targeted initiatives. The main goal of this project is to support the Building Operation Center's engineering team by maximizing the capabilities of ServiceNow. The student will be responsible for mining data within ServiceNow to help increase workflow efficiency. The student's work will enable our engineering office staff to analyze, visualize, and optimize business processes using the platform's existing audit logs. This should will have a tangible impact on how our team leverages ServiceNow to improve daily operations. In order to be eligible for this opportunity you must be able to obtain academic credit from your institution OR a third-party stipend of at least $15.00 per hour or higher if the locality you are selected for has a higher minimum wage than $15.00. Requirements Conditions of Employment Qualifications Applicants will be considered based on their knowledge, skills or abilities related to project needs. Specifically, applicants should demonstrate: Excellent interpersonal skills. Ability to work well in a team environment. Basic proficiency with Microsoft Office (Word, Excel, PowerPoint and Outlook) is preferred. Ability to manage multiple assignments, projects and/or initiatives. Make recommendations on data findings and solutions for program improvement. Ability to analyze data and information. Ability to communicate with others and make presentations. Ability to organize a variety of assignments simultaneously to meet deadlines Experience with ServiceNow is preferred. Education To qualify, you must be enrolled not less than half-time in an accredited trade school, technical or vocational institute, junior college, college, university, or other accredited educational institution. You also must be in good academic standing as defined by your institution. Attach a copy of your transcripts to your application package for verification. If you do not submit sufficient academic documentation necessary to demonstrate that you meet the eligibility described in this announcement, your application will be deemed incomplete, and you will be ineligible for further consideration for this vacancy. An academic year of undergraduate education is defined as 30 semester hours, 45 quarter hours, or the equivalent in an accredited college or university and vocational or technical institution. See the Required Documents section of this announcement. If you do not submit a transcript (unofficial or official) indicating your possession of the required education, you will not be considered for this position. Any applicant falsely claiming an academic degree from an accredited school will be subject to actions ranging from disqualification from federal employment to removal from federal service. If your education was completed at a foreign college or university, you must show comparability to education received in accredited educational institutions in the United States and comparability to applicable minimum coursework requirements for this position. Click Evaluation of Foreign Education for more information. If the student is not currently enrolled or is between academic programs, the student may have a brief interim period of not more than five months during which the student must demonstrate a bona fide intention of continuing to pursue a course of study immediately after the interim period has ended. This documentation may be provided through an official letter from the academic institution confirming the student's status as a continuing student, or similar documentation. Graduating seniors from high school, college or graduate school who are not continuing their education will not be considered eligible. Additional Information Persons who are deaf, hard of hearing, blind, or have speech disabilities, please dial 711 to access telecommunications relay services. The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers, improve working conditions, expand high-quality employment opportunities, and assure work-related benefits and rights for all workers. Refer to these links for more information: GENERAL INFORMATION, REASONABLE ACCOMMODATION, ADDITIONAL DOCUMENTATION. As a condition of employment, all personnel must undergo a background investigation for access to DOL facilities, systems, information and/or materials before they can enter on duty: BACKGROUND INVESTIGATION. Applicants must meet all legal and regulatory requirements. Reference the Required Documents section for additional requirements.

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