Administrative Specialist - Psychiatry

UNC Health Care • Chapel Hill, NC • 7h ago

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

The Administrative Specialist will play a key role as part of the Outpatient Psychiatry Call Center Team performing a variety of administrative functions. Under the general supervision of the Call Center Team (CCT) Supervisor, this role will primarily be responsible for handling incoming calls from returning patients seeking appointments and information. The CCT team is committed to delivering exceptional customer service, documenting patient interaction, scheduling appointments from electronic requests, and maintaining daily reports. Additionally, the team actively participates in special projects and operational support, contributes to the development of departmental and program standards, and provides professional assistance to physicians, nursing staff, clinics, and management.

Work Schedule:

Monday- Friday, 8:00 AM to 4:30 PM. This is a hybrid position; however, on-site presence may be required based on department and patient needs.

Responsibilities:

Greet and assist all patients in a professional manner through both incoming and outgoing calls

Schedule patient-requested appointments from calls and clinical team electronic requests efficiently

Maintain daily and weekly reports in accordance with department guidelines

Mail any required documents to patients in a timely manner

Review and respond to voicemail and emails promptly ensuring clear communication

Participate in department quality improvement activities

Attend staff meetings as required to stay aligned with team goals and department objectives

Communicate effectively with both direct and indirect team members to problem-solve collaboratively as a unit

Other Information

Other information:

Education Requirements:

? High School diploma or GED

Licensure/Certification Requirements:

? No licensure or certification required.

Professional Experience Requirements:

? Two (2) years of clerical or administrative experience

? If Bachelor's degree, no years of clerical or administrative experience

? If Associate's degree, one (1) year of clerical or administrative experience

Knowledge/Skills/and Abilities Requirements:

? Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Understands the relationship of the budget and resources to the strategic plan. Coaching: Shares information, advice and suggestions to help others to be more successful. Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Job Details

Legal Employer: STATE

Entity: UNC Faculty Physicians

Organization Unit: SOM Psychiatry

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $18.84 - $26.77 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Similar Jobs

Operations Manager

Michaels • Burlington, NC • 3h ago

Management & Administrative

Store - BURLINGTON, NC Lead the operational processes to deliver sales and profits while protecting our assets. Provide a well merchandised and well in-stock store by leading and supporting inventory management processes...

3h ago

Go to Apply

Project Manager

ManpowerGroup • Morrisville, NC • 21h ago

Management & Administrative

Our client is seeking a Project Manager to join their team. As a Project Manager, you will be part of the Global Planning Transformation department supporting cross-functional teams. The ideal candidate will demonstrate...

21h ago

Go to Apply

Operations Manager

Kuehne+Nagel • Durham, NC • 1d ago

Management & Administrative

It's more than a job As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your tea...

1d ago

Go to Apply

Customer Service Representative

Robert Half • Durham, NC • 1d ago

Management & Administrative

Description We are looking for a Customer Service Representative to join a team in Durham, North Carolina, in a Long-term Contract role. This position is ideal for someone who is confident managing a steady flow of custo...

1d ago

Go to Apply

Customer Service Representative

Adecco US, Inc. • Cary, NC • 1d ago

Management & Administrative

How would you like to earn $20.40 per hour for Customer Service Representative work? Adecco is currently hiring for Customer Service Representative Jobs with a local Customer in Cary, NC . Responsibilities: Primary resou...

1d ago

Go to Apply

Senior Account Manager - Fire Protection

Cintas • Morrisville, NC • 1d ago

Management & Administrative

Requisition Number: 224836 Job Description Cintas is seeking a Senior Account Manager - Fire Protection that will support both internal and external customers through workforce planning, delegation of duties and quality...

1d ago

Go to Apply

Entry Level Architect (Data Centers)

Jacobs • Cary, NC • 1d ago

Management & Administrative

We are searching for an Entry Level Architect to join our Data Centers team in a hybrid capacity at any of our US based locations. In this position you'll contribute to projects that enable the heart of our clients' busi...

1d ago

Go to Apply

CONFIDENTIAL: Sr. Manager of PMO

Insight Global • Mebane, NC • 1d ago

Management & Administrative

Job Description Role Overview The Senior Manager, Program Management Office (PMO) for our client is a senior leadership role responsible for driving disciplined execution of New Product Development (NPD), business transf...

1d ago

Go to Apply

Director, Key Account Management

IQVIA • Durham, NC • 2d ago

Management & Administrative

The Director, Key Account Management is a client relationship champion, focusing on client satisfaction, retention, and account growth through strong communication and a deep understanding of client needs. This leader pr...

2d ago

Go to Apply

Customer Service Associate

Walgreens • Pittsboro, NC • 3d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)