Customer Service Representative

Robert Half • Durham, NC • 46min ago

Description We are looking for a Customer Service Representative to join a team in Durham, North Carolina, in a Long-term Contract role. This position is ideal for someone who is confident managing a steady flow of customer interactions and providing prompt, attentive support by phone and email. The selected candidate will help maintain service quality by handling inquiries accurately, documenting information clearly, and supporting day-to-day order and appointment coordination.

Responsibilities:

Manage a high volume of incoming customer calls while delivering courteous and efficient service.

Respond to customer questions, concerns, and service requests with clear communication and appropriate follow-through.

Enter customer details, updates, and transaction information into internal systems with a high degree of accuracy.

Support order processing activities by recording requests and ensuring information is complete for fulfillment.

Coordinate and schedule appointments based on customer needs and business availability.

Handle email correspondence with care, providing timely responses and documenting key interactions when needed.

Make outbound calls as required to confirm details, provide updates, or resolve outstanding issues.

Use Microsoft Word and Excel to review, update, and maintain customer-related records and reports. Requirements - At least 1 year of call center experience in a customer service environment.

Demonstrated ability to handle inbound calls efficiently in a fast-paced setting.

Strong verbal and written communication skills for phone and email interactions.

Accurate data entry skills with close attention to detail.

Experience supporting order entry or similar administrative customer service tasks.

Comfort using Microsoft Word and Microsoft Excel in a detail-focused setting.

Ability to manage multiple priorities while maintaining a positive customer experience. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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