In this role, you will provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk with a specific focus on PLC-controlled machines and subsystems and control systems based on C/C++, C#, and Java programming languages. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.
KEY RESPONSIBILITIES
Be part of a team that is solving complex technical problems for external customers
Troubleshoot issues related to proprietary software running sortation systems in distribution/fulfillment centers
Document details pertaining to issues being worked on
Create and provide training
Debug software defects and analyze software source code
Develop software improvements
Test and implement software changes
Create root cause analysis documents
This job requires
YOU MUST HAVE
Bachelor's degree in Engineering
At least one year of experience with PLC programming and/or programming with C/C++ programming languages
At least one year of experience troubleshooting electrical issues
At least one year of experience reading, reviewing, and interpreting electrical schematics
WE VALUE
Experience in the automation/material handling industry is preferred
Experience troubleshooting electrical, network, and/or software issues is preferred
Experience programming and/or installing Allen-Bradley/Siemens/Lenze PLCs
Experience programming and/or installing Panel View or other HMI systems
Experience with C/C++, C#, or Java programming languages
Experience with SQL, creating queries, and data analysis
Experience with programming and/or installing VFDs, electric motors, and sensing devices
Experience with installing and/or configuring industrial networks such as:
Ethernet/EtherCAT/Profibus/Modbus/ControlNet/DeviceNet
Customer facing experience
Demonstrated experience with Knowledge Management & Call Center Management
Ability to mentor/Educate engineers
Ability to focus on relevant information and identify and execute on key details
Ambitious and able to work with little supervision
Ability to consistently make and execute timely decisions even in the face of complexity
Ability to quickly analyze, incorporate, and apply new information and concepts
Excellent interpersonal, verbal, and written communication skills
Ability to communicate effectively with technical and non-technical audiences
Good administration skills
Ability to multitask
Ability to consistently make and execute timely decisions
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here (https://benefits.honeywell.com/)
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting date: May 8, 2026
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here (https://www.honeywell.com/us/en)
THE BUSINESS UNIT
Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency and productivity of their people, plants and assets.
Honeywell recently announced plans to sell its Intelligrated (IGS) business to American Industrial Partners ("AIP"). At this time, we anticipate that the deal will close in the second half of 2026, subject to customary closing conditions. We expect this role, dedicated to the IGS business, will be part of this future transaction when it closes.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
