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Customer Service Representative

TEKsystems • Bethpage, NY • 13h ago

Logistics Customer Specialist

Location: Bethpage, NY (Onsite)

Schedule: Monday-Friday, Morning Shift

Pay Rate: $23-$25/hr

Contract: 5-Month Contract-to-Hire (Permanent Opportunity)

Our esteemed client-a global, specialized supply chain integrator serving the Aerospace, Defense, Rail, and High-Tech industries -is expanding rapidly and seeking a Logistics Support Specialist to join their team in Bethpage, NY. This role is ideal for someone who thrives in a customer-centric environment, enjoys managing complex logistics workflows, and is eager to grow into a long-term career opportunity.

About the Role

The Logistics Support Specialist manages a portfolio of customers with the goal of delivering exceptional service throughout every stage of the order lifecycle. This position plays a key role in supporting distribution material sales, executing RFQ follow-ups, and ensuring performance targets are met in alignment with objectives set by the Vice President of Sales.

Key Responsibilities

Manage customer Requests for Quotations (RFQs) by analyzing requirements, checking stock availability, reviewing purchasing contracts, and referencing prior supplier requests.

Prepare customer offers based on the best supply source as determined by Procurement (certifications, pricing, lead time).

Conduct RFQ follow-up activities, including email communication, phone calls, videoconferences, and occasional customer visits.

Build and maintain strong, sustainable customer relationships by providing clear product and order information, including explaining complex technical details.

Proactively address customer complaints and coordinate resolutions with internal teams (Quality & Compliance, Finance, Operations, etc.).

Monitor daily KPIs-Sales, Margin, Bookings, OTIF %, Order Book, and more-using BI tools such as Qlik, and implement corrective actions when needed.

Support additional duties as assigned to ensure the efficient operation of the company.

Required Skills & Qualifications

Ability to critically review and interpret technical product specifications.

Experience monitoring performance targets through BI tools.

Strong proficiency in MS Office , especially Excel .

Hands-on experience with SAP and Salesforce .

Working knowledge of quality audit processes and Quality Management Systems.

Market awareness within supply chain, aerospace, or related industries is a plus.

Job Type & Location

This is a Contract to Hire position based out of Bethpage, NY.

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Bethpage,NY.

Application Deadline

This position is anticipated to close on May 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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