Working Title: SUN Bucks Customer Center Representative / Customer Svcs Specialist Int
Job Class: Customer Service Specialist, Intermediate
Agency: Children Youth & Families Dept
Job ID : 94113
Location : St. Paul
Telework Eligible : Yes
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers. This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 5/14/2026. Please note that to be considered a bidder, you must be a permanent, non-probationary DCYF employee in the same job classification as the position posted.
Date Posted : 05/08/2026
Closing Date : 05/15/2026
Hiring Agency/Seniority Unit : Children Youth & Families Dept / DCYF Central Office AFSCME
Division/Unit : DCYF/PEBT Call Center
Work Shift: Day Shift
Work Hours : 8:00 am - 4:30 pm
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $20.76 - $27.53 / hourly; $43,346 - $57,482 / annually
Classified Status : Classified
Bargaining Unit/Union : 206 - Clerical/AFSCME
Work Area : G
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The Department of Children, Youth, and Families is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DCYF does not participate in E-Verify.
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
* Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) (Within Minnesota or neighboring states) and flexible hours options are available. This position will be working at the SUN Bucks contact center and is eligible to be fully remote.
This posting may be used to fill multiple vacancies .
Contact Center Representatives will staff a new call center and manage an electronic web form, designed to provide direct client support and card management services for the SUN Bucks (formerly Summer EBT/SEBT) program. Contact Center Representatives will work to take phone calls from families in the SUN Bucks Contact Center and manage an electronic help form that provides direct client support and card management services for the SUN Bucks program.
Responsibilities include:
Receives, investigates, and formulates responses to provide information and resolution to clients/citizens/departments/ schools calling the SUN Bucks Contact Center.
Collects, receives, investigates, and formulates responses to provide information and resolution to clients/citizens/departments/ schools filing out the SUN Bucks electronic Web Form.
Identify, document, and share information on concerns and issues that are not included in program and policy procedural guidelines to ensure call center and web form will operate effectively and as intended.
Develops and maintains a broad, integrated understanding of the SUN Bucks program, policies, and procedures to provide requested information and services to clients linking to the Department of Human Services.
Given the nature of the program, additional unforeseen responsibilities may arise. Performs other duties and expectations as assigned.
Minimum Qualifications
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.
Strong research and analytical skills to understand what is being requested and respond quickly and clearly to complex and diverse requests for information.
Customer service skills sufficient to provide prompt, courteous and accurate information to a variety of customers in person, on the phone, and through e-mail and other written correspondence.
Database management skills sufficient to use technology and business software such as Microsoft Office Suite, SharePoint, multi-line phones and video conferencing such Microsoft Teams, Zoom and Webex.
English language skills sufficient to read, write, and communicate clearly.
Typing/keyboarding skills sufficient to complete a variety of reports, letters, forms, and data summaries.
Ability to multitask in a fast-paced environment and adapt to various situations prioritizing customer calls, help tickets, and other inquiries simultaneously
Preferred Qualifications
Two or more years of experience working in a contact or information center or closely related OR lived experience and/or recipients of public assistance program such as Electronic Benefit Transfer (EBT), Minnesota Family Investment Program (MFIP), Supplemental Nutrition Assistance Program (SNAP) and/or Tribal Temporary Assistance for Needy Families (TANF).
Language skills other than English (such as Somali, Spanish, Hmong, Karen or ASL).
Experience using Customer Relations Management software such as Microsoft Dynamic 365.
Variety of experiences working effectively with others from different backgrounds and cultures
Additional Requirements
It is the policy of the Department of Children, Youth, and Families that the individual selected for this position successfully complete a background investigation prior to employment, that may include the following components:
Reference check
Criminal Background check
Fingerprinting check (MNJIS/CJIS)
Driver's License Check
Personnel File Review: all current and former public sector employees
Additional assessment may be required during the interview process
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
