Admissions Lead

LEGOLAND • Auburn Hills, MI • 42min ago

What you'll bring to the team

Be the first smile. Set the tone. Lead the fun.

As an Admissions Lead, you're not just supporting a front desk - you're owning the first impression of the entire guest experience. Every family's day starts with your team, and you'll make sure it starts strong.

This is a support role, where you'll be on the floor guiding your team, managing guest flow, and jumping in whenever needed to keep things running smoothly.

Qualifications & Experience

?? What You'll Do

You'll balance real-time leadership + guest experience ownership every shift:

Lead daily Admissions operations to ensure smooth, safe, and efficient guest entry

Assign, support, and motivate front-line team members throughout the day

Own the guest arrival experience - ensuring energy, efficiency, and service standards are consistently met

Actively manage queues and guest flow during peak periods

Step into host roles as needed and lead by example on the floor

Deliver exceptional guest service and confidently handle guest recovery situations

Coach, train, and develop team members to elevate performance and engagement

Support training across safety, service standards, and operational procedures

Maintain compliance with health, safety, and operational standards

Partner with other departments to ensure a seamless guest journey across the attraction

Assist with scheduling, inventory, and daily operational support

?? What We're Looking For

We're looking for a high-energy, people-first leader who thrives in a fast-paced environment:

Required:

Experience in guest service, hospitality, retail, or attractions

Previous experience leading, coaching, or training a team

Strong communication and problem-solving skills

Ability to stay organized and calm in a high-volume environment

Comfort using POS systems and basic technology

Flexible availability, including weekends and holidays

High school diploma or GED

Preferred:

Experience in theme parks, entertainment, or high-traffic venues

Benefits

Why You'll Love Working Here

The Perks of the Magic ?

?? Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.

?? Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.

??? Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.

?? Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.

?? 401(k) Savings Plan: Build your future with our company-matched retirement program.

?? Tuition Assistance: Pursue your passions with educational support and reimbursement programs.

?? Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

Pay Range

USD $15.98/Hr.

Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/12530/admissions-lead/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834381883)

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Location (Country-State-City) US-MI-Auburn Hills

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