Hotel Host Lead (Guest Service Agent)

Hyatt • Charlotte, NC • 4h ago

Description:

The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.

The Hotel Host Lead creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.

First contact for guest concerns - Each hotel to set specific options for service recovery

Training of all new Hotel Hosts

Conduct huddles to ensure clear communication of the days events to all Hotel Hosts

Food & Beverage inventory and ordering

Oversee FIFO (first in/first out) process with Food & Beverage

Conduct property tours for new hires and clients as necessary to assist the Sales department

Oversee group reservations to ensure that they are pre-assigned and pre-keyed

Initiate boards for Housekeeping in the morning

Walk through of public areas and kitchen with follow up report/checklist to management

Responsible for overseeing proper meeting room set up/tear down for internal and external clients

Act as Manager on Duty in the absence of management

Inventory control of Hotel Host Stand supplies and kitchen supplies

City Ledger follow up notices

Expedia/hotels.com billing

Our successful Hotel Host Leads demonstrate attributes of a great Host by being aware and attentive to our guest's needs; in addition they create conversations and share a moment thereby making a real connection with our guests.

Qualifications:

High School Diploma or GED

Six months experience as a Hotel Host at Hyatt Place

Completion of all First Place Training Modules

Schedule flexibility - must be able to work any shift

Outstanding customer service skills

Ability to work well with other associates

A desire and the ability to grow into a management role is preferred

Primary Location: US-NC-Charlotte

Organization: Hyatt Place Charlotte Airport/Lake Pointe

Pay Basis: Hourly

Job Level: Full-time

Job: Guest Services

Req ID: CHA005824

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Hyatt

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