Customer Service Representative

Robert Half • Cedar Knolls, NJ • 1h ago

Description

We are looking for a Customer Service Representative to support billing, account administration, and customer communications for a water services operation in Northern NJ. This contract opportunity with permanent potential is ideal for someone who combines strong service instincts with careful attention to detail in a fast-paced environment. The person in this role will help maintain accurate customer records, address billing concerns, and assist with operational tasks that support reliable service delivery.

Responsibilities:

Manage billing data for assigned accounts, keeping customer records current, complete, and accurate across finance and service systems.

Respond to customer questions by phone and other channels, providing clear guidance on invoices, account activity, and service-related matters.

Create, update, and maintain customer accounts within billing and financial applications while ensuring information is entered correctly.

Investigate discrepancies in billing or service records, determine root causes, and take appropriate action to resolve issues independently.

Process a large volume of account and transaction activity with a high degree of precision and consistent follow-through.

Prepare and distribute customer notices, including delivering door tag communications at service locations when required.

Support finance-related software administration, including customer information and meter management tools used for daily operations.

Assist with bill generation, distribution activities, vendor coordination, inventory tracking, calibration scheduling, meter reads, and related recordkeeping.

Participate in standby coverage and emergency response as needed, including availability for evenings, weekends, holidays, and outdoor assignments.

Requirements - Experience in customer service, call center support, or account administration with a focus on handling inbound and outbound customer interactions.

Working knowledge of billing, finance, or business systems such as Microsoft D365, Oracle NetSuite, QuickBooks, or similar applications.

Ability to manage detailed transactional work accurately while balancing multiple deadlines and shifting priorities.

Strong analytical thinking and problem-solving skills, with the ability to identify issues and determine practical solutions independently.

Effective written and verbal communication skills, along with solid math, organization, and recordkeeping abilities.

Comfortable working in both office and outdoor settings and able to respond to urgent callouts within a 45-minute timeframe.

Proficiency in order entry, account updates, and general administrative support tied to customer and billing operations. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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