Exxel Outdoors
If you're passionate about the outdoor industry and thrive at the intersection of sales, operations, and strategy, this is an opportunity to make a meaningful impact with Exxel Outdoors. As a Sales Support Manager, you'll play a key role in driving the success of our most important accounts by ensuring seamless execution, strong cross-functional collaboration, and data-driven decision making! Check out the detailed job description below!
POSITION SUMMARY:
The Manager, Sales Support is responsible for executing the operational elements of the sales process for key accounts, providing sales representatives with internal support on process, content, and resources to drive customer revenue and profitability. This position focuses on managing key accounts, improving cross-functional processes, ensuring operational accuracy, and collaborating with internal and external stakeholders to support the growth of the business.
**ESSENTIAL DUTIES AND RESPONSIBILITIES
Sales Support for Key Accounts
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Account Ownership & Liaison: Act as a liaison between Sales Managers, Account Executives, and key client stakeholders for all wholesale accounts ensuring a streamlined communication process and resolving any issues.
Facilitate ongoing collaboration between internal teams (Sales, Accounting, Operations) and external stakeholders (clients, vendors).
Orderbook Management: Collaborate with the Sales Support Coordinator to ensure that the orderbook is being managed effectively, and all orders are processed and tracked appropriately.
Ensure that all orders are captured accurately and delivered on time, meeting client and sales team expectations.
Customer Profitability Analysis: Model customer profitability by analyzing program sheets across multiple buying offices within key accounts.
Work with Sales Representatives to provide regular reporting on customer profitability, identifying trends and areas for improvement.
Program Sheet Management: Manage and track program sheets across multiple buying offices, ensuring that all data is accurate, up-to-date, and aligned with both sales objectives and client agreements.
Ensure that all program sheets are in line with vendor agreements and properly reconciled for accruals and payments.
Work closely with the sales team to categorize and maintain program data, ensuring timely and accurate execution of sales plans.
Presentation Materials: Provide historical sales data and relevant reports to Sales Representatives, enabling them to create effective presentations for customers.
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Cross-Functional Collaboration
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Sales Team Collaboration: Work closely with Sales Managers, Planners, and Sales Support Coordinators to ensure order book accuracy, forecast accuracy, pre-season order tracking, and POS reporting.
Credits/Rebills: Monitor and approve Credits and Rebuilds weekly.
Item Setup: Oversee and manage the accurate and timely setup of new items in retailer portals, ensuring all product information, pricing, and promotional details are correctly submitted and updated.
Internal Liaison: Serve as the cross-functional liaison with other departments to address challenges, resolve issues, and refine processes to improve business operations.
Customer Relations & Communication
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Client Needs Analysis: Build strong relationships with internal and external stakeholders, understanding individual account needs to grow business effectively.
Customer Communications: Analyze and modify customer-facing communications to ensure an excellent customer experience, ensuring that all communications are clear, timely, and aligned with customer expectations.
Customer Routing and Setup: Vet and disseminate customer routing, style, and brand guides to stakeholders, ensuring compliance with customer requirements. Manage item setup submissions in retailer portals, ensuring accuracy and completeness.
Project & Process Management
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Account-Specific Projects: Manage specific projects related to accounts, processes, and technology implementations, ensuring alignment with business goals.
Technology Implementations: Partner with the team to define, create, and implement new processes or systems to increase efficiency and support business growth.
Supply Chain Excellence: Drive cross-functional support to improve supply chain efficiency with key customers.
SMU Request Form Submissions: Partner with Sales Managers to ensure timely and accurate submissions of Special Make Up (SMU) requests.
Marketing Plan Execution
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Marketing Initiatives: Help execute marketing plan initiatives aimed at growing market share with key customers, including new product introductions, co-op advertising, and merchandising.
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Team Management
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Team Leadership: Manage the sales support team for assigned accounts and Sales Support Coordinators. Lead by example, acting as a mentor and driving team engagement and performance.
QUALIFICATIONS/SKILLS
Bachelor's degree in business, Marketing, or a related field.
Minimum of 4 years of experience in customer sales and service, preferably in a consumer product, retail, or dealer-based environment.
2-3 years of experience managing customer accounts and leading direct reports.
Marketing and Sales experience is highly desirable.
Proven ability to manage and lead a team effectively, mentoring and developing team members.
Strong track record of achieving results and earning the respect of customers and peers.
Team-oriented and able to work collaboratively across functions.
Experience managing customer accounts with a focus on profitability and operational excellence.
Strong ability to analyze data and provide insights to drive decisions and improve business outcomes.
Excellent written and verbal communication skills, with the ability to communicate professionally with internal and external stakeholders.
Strong independent problem-solving skills, able to resolve issues quickly and efficiently.
Ability to take initiative, think strategically, and manage tactical projects effectively.
Proficient in Microsoft Excel (advanced), with experience in data analysis, reporting, and customer-facing communications.
Understanding MS NAV/MS Business Central is a plus.
Strong presentation skills with the ability to deliver clear, concise, and compelling messages.
Excellent organizational skills and strong attention to detail.
Strong product knowledge and understanding of Exxel Outdoors and customer P&L's is desirable.
SUPERVISORY RESPONSIBILITIES
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Sales Support Coordinator(s)
WORK ENVIRONMENT
A collaborative, open space work environment located on the second floor of the 40,000 sq. foot facility located in Broomfield, Colorado. Team members share a common desk area. The Sales Support area is faces west and looks out on open space and the Flatirons. There are approximately 50 employees in the 40,000 sq. ft Broomfield corporate facility which houses a workout facility, multiple quiet telephone booths and a large employee breakroom for the employee's use.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision,
