Role Overview
The Senior Operations Manager is a key leadership role responsible for project planning, client relations, staff development, and ensuring top-tier service delivery. You'll oversee project coordination to meet our commitments, work closely with clients, and lead teams to success, all while managing resources effectively.
You will partner closely with the District Manager and/or Senior Security Manager to:
Drive operational performance in the Austin area
Support key client accounts and new business start-ups
Lead and develop a high-performing team of security professionals
Key Responsibilities
Client Relationship Management
Serve as the primary point of contact for assigned clients, ensuring high-quality service delivery and swift corrective action when needed.
Meet regularly with client representatives for updates, performance reviews, and strategic planning.
Support client start-ups, transitions, and expansions to ensure smooth implementation and continuity of service.
Identify opportunities to enhance service, improve efficiency, and strengthen long-term client partnerships.
Team Leadership
Oversee the recruitment, orientation, training, and retention of high-performing staff in the Austin area.
Lead by example and foster a culture where everyone is treated with dignity and respect.
Coach, mentor, and develop supervisors and officers to build strong bench strength and future leaders.
Conduct regular performance evaluations and provide clear, constructive feedback.
Promote a safe, inclusive, and supportive work environment.
Operational Excellence
Assist in developing and managing the budget for assigned accounts, including labor planning and cost control.
Manage expenditures, maintain equipment and supplies, and ensure accurate payroll records.
Ensure compliance with all laws, regulations, company policies, and client procedures.
Monitor key performance indicators (KPIs) and implement action plans to improve results.
Support incident response, investigations, and reporting as needed.
Scheduling & Staffing
Prepare and coordinate staffing schedules to ensure effective coverage while managing labor costs.
Ensure posts are staffed with trained, qualified personnel and that all client directives are followed.
Conduct regular site and post inspections to verify service quality and compliance.
Address staffing gaps, overtime, and call-offs in a timely and efficient manner.
Company Initiatives & Problem Solving
Provide input on company initiatives and support the rollout of new programs, tools, and processes.
Assist with legal, financial, HR, and administrative matters to ensure smooth operations.
Partner with internal teams (HR, Finance, IT, Sales) to support business goals and client needs.
Identify operational risks and opportunities, and recommend practical solutions.
What We Offer
Compensation
Salary: $80,000 - $83,782 per year, based on experience and qualifications.
Weekly pay for added financial predictability.
Eligibility for performance-based bonuses where applicable.
Health & Wellness
Medical, dental, and vision insurance.
Life, AD&D (Accidental Death & Dismemberment), and disability insurance.
401(k) retirement plan options.
Time Off & Leave
10 accrued vacation days
4 personal holidays (prorated)
6 sick days
Professional Development
Paid training and ongoing development opportunities.
Free uniforms.
Clear opportunities for growth into higher-level operational and leadership roles.
Work-Life Balance & Perks
Telemedicine services.
Discounts on childcare, electronics, travel, and more.
Discounts for doggy and kitty daycare.
Access to our Employee Assistance Program (EAP) for confidential support.
Position Requirements
Age & Education
Must be at least 18 years old.
High school diploma or GED required; additional education in business, management, or a related field is a plus.
Experience
3-5 years of experience in security or management (security, facilities, operations, or related service industries).
Experience leading teams in a fast-paced, client-focused environment.
Prior experience managing multiple sites or accounts is strongly preferred.
Skills & Knowledge
Strong computer skills, including spreadsheets and basic reporting tools.
Excellent customer service, staff supervision, and conflict resolution skills.
Solid understanding of security operations, safety controls, and basic business/HR management.
Ability to analyze data, identify trends, and make sound recommendations.
Leadership & Initiative
Proven ability to lead with a positive attitude and build strong, engaged teams.
Comfortable managing multiple assignments and shifting priorities.
Strong planning and organizing skills, with attention to detail and follow-through.
Ability to work both independently and as part of a team.
Communication & Professionalism
Strong verbal and written communication skills.
Ability to de-escalate and resolve conflicts calmly and professionally.
Maintain professional composure and integrity in all situations.
Foster a culture of accountability, respect, and inclusion.
Securitas is committed to diversity, equity, inclusion and belonging in the workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.
AF-SSTA
Senior Operations Manager / Security Services / Austin, TX / TXDPS License #B03944
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
Benefits include:
Retirement plan
Employer-provided medical and dental coverage
Company-paid life insurance
Voluntary life and disability insurance
Employee assistance plan
Securitas Saves discount program
Paid holidays
Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
