CULTIVATE A BETTER WORLD
Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
THE OPPORTUNITY
As the Specialist, Restaurant Safety Support, you will support operations by fielding phone calls and email inquiries related to employee illnesses and restaurant emergencies. The team provides coverage from 6AM-2AM, Monday-Sunday (holidays included), and your assigned shift will be scheduled within that operating timeframe. Using ServiceNow, you will track employee illness exclusions and work closely with medical staff to implement internal protocols that protect the health and safety of our guests and crew. You will also manage restaurant crises that may pose a food safety or operational risk, such as power outages, loss of running water, or critical equipment failures. In this role, you will collaborates closely with other Support Departments, including, but not limited to, Facilities and Property Management, to minimize disruption to Operations and ensure a positive guest experience.
WHAT YOU'LL DO
Respond promptly and efficiently to a high volume of time-sensitive matters related to food safety and restaurant operations.
Manage a consistent flow of phone calls and emails related to employee illness, facilities concerns, restaurant emergencies, and other operational needs, leveraging various applications to monitor and assist with these calls, often simultaneously, including, but not limited to such as ServiceNow, Envysion, Gridpoint, Outlook, RDM, ServiceChannel, Slack, and Workday.
Assist with frequent risk-related inquiries, including customer incidents, theft or break-ins, cash-handling concerns, scams, and workers' compensation matters, ensuring to partner and escalate to the appropriate teams as needed.
Support restaurants during maintenance issues, outages, or temporary closures by tracking cases in ServiceNow, notifying Operations when closures are necessary, providing signage, guiding teams on submitting work orders or food quality reports, ensuring food safety standards are maintained, and adjusting digital ordering or hours through RDM.
Partner closely with Facilities and Property Management to ensure equipment and building concerns are addressed quickly to minimize impact on operations.
Provide guidance on food safety questions, escalating to the Health & Safety team or Regional Restaurant Food Safety Managers when more specialized expertise is needed.
Collaborate with Health & Safety and RRFSMs on pest-related situations.
Update restaurant hours or digital ordering settings in RDM for planned closures, including holidays, mall or campus shutdowns, and scheduled maintenance or construction.
WHAT YOU'LL BRING TO THE TABLE
High school diploma or general education degree (GED) required.
Associate degree from a 2-year college or bachelor's degree (BA/BS) from a 4-year college or university preferred.
Experience in a fast-paced, high-volume contact center, retail, or food service environment strongly preferred.
Strong customer service skills with the ability to stay calm, professional, and solution-focused when handling urgent or sensitive situations.
Ability to apply critical thinking, sound judgment, and clear decision-making when resolving operational or food safety concerns.
Demonstrated ability to multi-task and stay organized while navigating multiple systems and handling concurrent requests.
Strong communication skills with the ability to understand, interpret, and respond clearly to a wide range of inquiries.
Comfortable learning and using multiple applications and platforms (e.g., ticketing systems, communication tools, operational dashboards).
Proficient with MS Office - Excel, Word, PowerPoint, and Outlook.
Ability to collaborate effectively with cross-functional partners, including Operations, Facilities, Property Management, and Health & Safety.
Flexibility to work within the team's operating hours (6am-2am EST), including assigned 8-hour shifts, 5 days per week, and availability during holidays as needed.
Bilingual Preferred
PAY TRANSPARENCY
A reasonable estimate of the current base pay range for this position is $22.59-$28.37. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit https://jobs.chipotle.com/benefits for more details.
WHO WE ARE
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM
Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.
Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.com if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.
