Manager, Product Manager - Hotels, Capital One Business Travel
Manager, Product Management (PXDP50)
We are looking for a strategic and execution-focused Product Manager to own the end-to-end hotel experience for our B2B SaaS platform . While our domain is powered by deep Subject Matter Experts (SMEs) across specific pillars, this role is the horizontal glue that connects them all.
You will be responsible for bridging the gap between where our current traveler experience stands and where it needs to be to attract and retain upper-market clientele. This isn't just about incremental tweaks; it's about establishing a "best-in-class" foundation that allows us to win in the enterprise space.
In this role, you will sit at the center of three pillars, ensuring a seamless journey from search to stay:
Supply: Partner with our regulatory and commercial SMEs (the "Input" team) to understand the complex rules and deep industry relationships that power our inventory.
Pricing, Search, and Sort: Collaborate with the team owning the math. They pull from supply to display the right rates and own the metrics, measurement, and pricing strategies.
Booking & Fulfillment: Work to eliminate friction in the current booking flow. You'll ensure that everything from the UX of the hotel details page to the post-booking confirmation and fulfillment sync is flawless.
Your Mission
Own the Customer Journey: You are one of the few horizontal owners of the entire customer experience. From deciding how maps are displayed to negotiating with the Search/Sort teams on user-centric logic, you determine the UX best practices.
Bridge the "Upmarket Gap": We have a clear hypothesis: to win the upper market, we must meet a specific threshold of sophistication and reliability. You will execute the roadmap to "check the boxes" required to make our service sellable to enterprise businesses.
Navigate B2B SaaS Complexity: Unlike B2C, our users' needs are dictated by their businesses. You will solve for the unique friction points where business requirements meet traveler expectations.
Execute & Iterate: *Months 1-6: Focus on high-confidence execution. You'll solve known problems and close the gaps identified by our SMEs. Months 6-12: Shift into the market-testing phase. Using feedback loops (including insights from our Brex partnership), you will refine the strategy and determine where the product goes next.
What We're Looking For:
A Horizontal Thinker: You can dive deep into the weeds of supply regulations with one team and then pivot to high-level UX friction points with another.
Opinionated & Collaborative: You aren't just "setting" a strategy in a vacuum; you are listening to the market, understanding the goals of the Brex partnership, and forming a strong point of view on how we fill the gaps.
Expert Communicator: You are empowered to speak on behalf of our "Upmarket" shift. You can articulate why we are moving in this direction and why it matters to the broader business.
Experience: You have a background in B2B SaaS or Travel Tech. You understand that in a B2B environment, the business won't adopt the tool until we meet their specific, high-level needs.
Action-Oriented: You thrive in an environment where the first six months are about "getting it done" so the following six months can be about "learning and scaling."
Why Join Us?
This is a rare opportunity to take a complex, fragmented journey and turn it into a premium, cohesive experience. You will work alongside some of the deepest SMEs in the hotel industry while maintaining the autonomy to shape the user-facing product for the next generation of travelers.
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
Capital One Product Framework
In this role, you'll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:
Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Basic Qualifications:
At least 3 years of experience working in Product Management
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration
Preferred Qualifications:
Experience translating business strategy and analysis into consumer facing digital products
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $164,800 - $188,100 for Manager, Product Management
New York, NY: $179,700 - $205,100 for Manager, Product Management
Richmond, VA: $149,800 - $171,000 for Manager, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
