Customer Service Representative

ITM Marketing, Inc • Coshocton, OH • 1d ago

Customer Service Representative (In-Office & Remote Opportunities)

ITM Marketing is currently hiring motivated and customer-focused Customer Service Representatives (CSRs) to support an e-commerce program. This role is available primarily on-site at our Coshocton, Ohio office, with limited remote work exceptions for agents who meet specific performance and role requirements.

Pay

Starting at $17.00 per hour

Weekly competitive pay (direct deposit required)

What You'll Do

As a Customer Service Representative, you will deliver exceptional service through multiple communication channels while representing ITM Marketing with professionalism and empathy.

Key Responsibilities:

Provide knowledgeable and courteous customer support via telephone, email, and chat

Answer customer inquiries, place orders, and resolve complaints using active listening and conversational skills

Assist customers in an empathetic, kind, and professional manner

Navigate multiple computer systems, databases, and screens efficiently

Use basic office equipment and technology, including soft phones and web-based tools

Maintain regular and predictable attendance

Perform other related duties as assigned

Schedule

Must be available to work between 9:00 AM and 5:30 PM

Typical schedule is Monday--Friday with a 30-minute lunch

Schedules are subject to change based on program needs

Training

Paid, comprehensive training is provided

Training is conducted virtually through Microsoft Teams with an instructor

Successful completion of training is required to continue employment

If training is not passed, you will still be paid for training time, but employment will not continue on the project

What We Offer

Weekly pay via direct deposit

Benefits after 90 days once hired into a full-time permanent position:

Paid Time Off (PTO)

Holiday Pay

Medical, Dental, and Vision Insurance

Employer-paid Life Insurance

401(k) eligibility after 6 months of full-time permanent employment

Qualifications & Experience

High School Diploma or GED required

Minimum 6 months of customer service experience preferred (not required)

Ability to speak, read, and write English fluently and professionally

Bilingual skills are a plus, but not required

Typing speed of at least 20 WPM

Strong teamwork skills

Experience working in a Windows/PC environment required

Salesforce experience is a plus, but not required

Proficiency i

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