Customer Service Representative
Contracts/Outsourcing
Fairfield county , Connecticut, US
Added - 06/05/2026
Pay Rate Low: 20 | Pay Rate High: 22
Our client is seeking a Customer Service Representative to support a high-volume, front-line call center environment focused on surgical and medical device products. This role is responsible for managing customer interactions, processing orders, and ensuring accurate and timely resolution of inquiries within a regulated healthcare setting.
Type: Contract (Potential to extend/convert)
Location: Fairfield County, CT
Rate : $20-$22/hr
Key Responsibilities
Manage inbound calls, emails, and CRM activity using Microsoft Dynamics
Process customer orders received via phone, email, fax, and EDI
Handle returns (RMAs), complaints, shipment issues (under/over shipments), and status updates
Enter and track complaints in the system, partnering with Product Surveillance during investigations
Provide product, pricing, and delivery information across a broad surgical/medical device portfolio
Ensure timely follow-up and resolution of customer issues
Maintain accuracy, documentation standards, and service level expectations
Support triage of service and repair requests, escalating as needed
Identify and escalate system, process, or service issues to leadership
What Our Client is Looking For
3+ years of experience in a small, fast-paced call center (10-25 person team preferred)
Professional, calm, and customer-focused phone demeanor
Strong written communication skills, including email composition
Ability to multitask, prioritize, and work independently with minimal supervision
High attention to detail and accurate data entry skills
Comfortable working in a regulated medical or device environment
Proficiency with Microsoft Office (Word, Outlook, Excel required; Access a plus)
Strong attendance and reliability are essential
Team-oriented with a proactive mindset-uses downtime productively
Preferred Background
Prior call center, order entry, or healthcare/medical device customer service experience strongly preferred
This job description is a complete list of all desired skills, but not all are required. We strongly encourage candidates with relevant hands-on or technical experience to apply. We look forward to learning more about you!
INDBH
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
