Accounting Client & Product Support : Mid-Level
General information
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JobID
16965
Position Level
Individual Contributor
Team
Business Operations
Working Time
Full-Time
Position Type
Regular
Travel Requirements
10%
Workplace Type
Hybrid
Preferred Location
Monett, MO
Additional Locations
Allen, TX, Lenexa, KS, Springfield, MO
Description & Requirements
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At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.
The Accounting Customer & Product Support Specialist III will join the Finance/Accounts Receivable team and play a key role in supporting customers with billing, invoicing, and account reconciliation inquiries. This position is responsible for reviewing unpaid invoices, investigating discrepancies, and delivering timely, accurate responses to customer requests. The ideal candidate is customer-focused, committed to building long-term relationships, and comfortable working in a fast-paced, detail-oriented environment. Proficiency in PeopleSoft FSCM and Excel is essential, as the role involves regular analysis and comparison of large data sets across multiple systems.
This position will be hybrid requiring you to come into the office 1 time a week for team meetings and collaboration. You will need to attend Finance meetings allocated by your manager. The position will be filled to work out of one of the following Jack Henry office locations: Lenexa, KS/ Monett, MO / Springfield, MO and or Allen, TX
The salary range for this position is $48,000- $60,000 and will be determined based on location and experience level. This posted salary range reflects the minimum and maximum base pay we reasonably expect to offer for this role at the time of posting. Actual compensation may vary above or below this range and is subject to change in the future. Individual pay is determined by a variety of factors, including but not limited to: relevant education, qualifications, certifications, experience, skills, performance, work schedule, travel requirements, sales or revenue targets, and overall business needs and affordability.
What you'll be responsible for:
Develops, implements, and maintains systems, procedures, and policies regarding collections management.
Helps build and maintain close working relationships with accounting customer staff and management in order to ensure the long-term viability of the customer relationship in regards to their billing.
Helps to ensures communication with each customer is carried out.
Interacts with internal and external customers by answering calls and researching questions pertaining to accounts receivable.
Resolves past due balance and disputed balances with customers.
Makes adjustments to customers' accounts receivable records
Helps track identified issues. Assists with research and resolution of reported billing issues.
Tracks and manages the resolution of billing and dispute issues for customers.
Investigates and researches delinquent accounts, especially escalated accounts.
May arrange terms of payment for delinquent accounts.
Assists less experienced peers.
May perform other job duties as assigned
What you'll need to have:
A minimum of 4 years of experience within a financial institution.
Experience in Accounting and/or Finance.
Experience in a customer-facing position.
Intermediate experience utilizing Excel ( pivot tables, formatting / filtering, formulas).
Excellent communication skills (written and verbal).
Ability to meet aggressive deadlines and handle multiple and complex projects.
Ability to support the accounts receivable phone-que 1 day a week from 8-5pm CST.
Must be able to work the standard core hours of this position: 9am-3pm CST.
Ability to travel up to 10% to attend Jack Henry meetings, trainings, and/or professional conferences.
What would be nice for you to have:
Associate degree.
Strong math and reasoning skills.
Strong knowledge of principles, practices, and procedures of credit management as it applies to the organization.
Previous experience managing and monitoring customer accounts to ensure timely payment.
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.
Why Jack Henry?
At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun."It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits (https://careers.jackhenry.com/yourexperience#our-benefits-anchor) designed to support your physical, mental, and financial health so you can thrive both personally and professionally.
We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.
Culture of Commitment
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability (https://discover.jackhenry.com/corporate-sustainability) site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.
Equal Employment Opportunity
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
Requests for full corporate job descriptions may be requested through the interview process at any time.
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