Customer Service Representative

Sysco • Hilo, HI • 2d ago

JOB SUMMARY

This is a Sales support position responsible for providing direct support to all assigned Account Executives (AE), Marketing Associates (MA), and customers. As a Customer Service Representative (CSR) the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

RESPONSIBILITIES

Answer all incoming concerns/needs from all customers.

Key pick-up requests.

Handle transportation/routing on delivery questions.

Prepare will-call orders.

Provide customers with invoice copies.

Process credits.

Maintain Call list.

Monitor orders before cut- off.

Communicate regularly with the AE and customers.

Manage the same-day deliveries for the Operating Company (OpCo).

Perform other duties as directed by Supervisor.

QUALIFICATIONS

Education

High school diploma or equivalent.

Experience

1 year prior outside foodservice sales coordination or customer support experience.

Previous call center experience preferred.

Professional Skills

Strong telephone communication skills.

Able to work in a fast pace environment.

Proficient in MS Office.

Physical Demand

Ability to sit and work at a PC for extended periods.

The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

Sysco

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