Sr Analyst, IT Svc Mgt Process

Tractor Supply Company • Brentwood, TN • 7h ago

Overall Job Summary

This position is responsible for the design and implementation processes and policies around change, incident, problem and knowledge management to ensure application changes and releases meet the needs of the business and are implemented timely and efficiently.

Essential Duties and Responsibilities (Min 5%)

Own, audit, teach and drive cultural adoption of the various IT Service Management (ITSM) capabilities including: Incident; Event; Change; Service Level; Problem; Asset and CMDB; Service Catalog; Knowledge; Availability; Release and Deployment, and Supplier Management.

Lead the Change Advisory Board (CAB) using the CAB process. Review proposed releases, application fixes, and changes for accuracy and completeness before presenting to the CAB.

Adapt a set of standard service management practices to the company to ensure service solutions interact with the larger business and operations environment.

Utilize service management software to analyze tickets and develop process improvements.

Approve minor changes to application implementations and fixes and conducts post implementation reviews.

Define, analyze and evaluate key performance indicators within systems (KPI's) to drive process improvement. Utilize metrics for quality reviews, accuracy, and consistency across the organization.

Lead problem management meetings to ensure problem tickets are being actively worked and help identify road blocks. Monitor and follow up on action items identified through root cause analysis to ensure they are complete.

Lead the implementation and administration of the Knowledge Management system and process that allows the company to effectively track and manage tickets.

Participate in the execution of test cases as part of the Quality Assurance process by performing testing on related projects and enhancements by building and executing test scenarios and recording and reporting defects and resolutions using QA software. Conduct audits to ensure adherence to company policies.

Analyze business requirements for quality and accuracy. This includes creating process models, specifications, diagrams, and charts.

Required Qualifications

Experience : 5 or more years IT, applications, IT support, or related experience

Education : Bachelor's degree in computer science from an accredited college or university. Any suitable combination of education and experience will be considered.

Professional Certifications : Information Technology Infrastructure Library (ITIL) certification is preferred.

Preferred knowledge, skills or abilities

Experience with ITIL processes and methodologies.

Experience using service software (i.e. ServiceNow).

Working Conditions

Normal office working conditions

Physical Requirements

Sitting

Standing (not walking)

Walking

Kneeling/Stooping/Bending

Lifting up to 10 pounds

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

Please visitthis link (https://www.tractorsupply.careers/content/Our-Benefits/?locale=en_US) for more specific information about the benefits and leave policies applicable to the position you're applying for.

ALREADY A TEAM MEMBER?

You must apply or refer a friend through our internal portal

Click here (https://performancemanager4.successfactors.com/sf/home?company=tractorsup)

CONNECTION

Our Mission and Values are more than just words on the wall - they're the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It's not just what we do that sets us apart, but how we do it.

Learn More

EMPOWERMENT

We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits and total rewards offerings. For full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about!

Learn More

OPPORTUNITY

A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.

Learn More

Join Our Talent Community

Nearest Major Market: Nashville

Similar Jobs

Software Engineer Intern

Norstella • Nashville, TN • 1h ago

IT & Engineering

Software Engineer Intern Company: Norstella Location: Remote, United States Date Posted: May 5, 2026 Employment Type: Intern Job ID: R-1948 Description About Norstella: Norstella is a premier and critical global life sci...

1h ago

Go to Apply

Software Engineer

Robert Half • Nashville, TN • 1h ago

IT & Engineering

Description Robert Half is seeking a Contract C# Developer to join our client's development team. As a Contract C# Developer, you will play a pivotal role in designing, developing, and maintaining software applications u...

1h ago

Go to Apply

Senior Software Engineer - Agentic AI

Oracle • Nashville, TN • 1h ago

IT & Engineering

Job Description The SaaS Observability organization oversees all enterprise software services supporting over 25,000 customers and processing more than 60 billion transactions daily. Within this group, the Observability...

1h ago

Go to Apply

SAP Manufacturing Workstream Manager - Automotive

Accenture • Nashville, TN • 2h ago

Management & Administrative

We Are: Accenture's SAP practice, and we live to see how this can transform the way we live and work. We are the industry-leader for building SAP solutions and we're curious and always learning. We're building the smarte...

2h ago

Go to Apply

House Attendant

Marriott • Nashville, TN • 4h ago

Additional Information Job Number 26055027 Job Category Housekeeping & Laundry Location The Inn at Opryland A Gaylord Hotel, 2401 Music Valley Dr, Nashville, Tennessee, United States, 37214 VIEW ON MAP ( https://www....

4h ago

Go to Apply

Restaurant Server, Gray & Dudley - The Bankers Alley Hotel, Tapestry Collection by Hilton

Hilton • Nashville, TN • 4h ago

Retail & Hospitality

"Serve Style, Flavor, and Southern Charm - Right in the Heart of Nashville." Looking for more than just a side gig? Gray & Dudley, located in the heart of Bankers Alley inside the iconic Bankers Alley Hotel Tapestry...

4h ago

Go to Apply

Housekeeper

PeopleReady • Smyrna, TN • 4h ago

Retail & Hospitality

Housekeeper PeopleReady of Murfreesboro, TN is now hiring Housekeepers in Smyrna, TN! As a hotel housekeeper, you will perform various functions to keep hotel rooms and their environment clean and comfortable for guests....

4h ago

Go to Apply

Seasonal Lifestyle Bartender

Marriott • Nashville, TN • 5h ago

Retail & Hospitality

Additional Information Job Number 26055120 Job Category Food and Beverage & Culinary Location W Nashville, 300 12th Ave S, Nashville, Tennessee, United States, 37203 VIEW ON MAP ( https://www.google.com/maps?q=W%20Na...

5h ago

Go to Apply

Seasonal Food Runner

Marriott • Nashville, TN • 5h ago

Retail & Hospitality

Additional Information Job Number 26054574 Job Category Food and Beverage & Culinary Location W Nashville, 300 12th Ave S, Nashville, Tennessee, United States, 37203 VIEW ON MAP ( https://www.google.com/maps?q=W%20Na...

5h ago

Go to Apply

In-Room Dining

Marriott • Nashville, TN • 5h ago

Retail & Hospitality

Additional Information Job Number 26055060 Job Category Food and Beverage & Culinary Location W Nashville, 300 12th Ave S, Nashville, Tennessee, United States, 37203 VIEW ON MAP ( https://www.google.com/maps?q=W%20Na...

5h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)