Summary The position is in the Department of Veterans Affairs, Veterans Health Administration, Mid-Atlantic Health Care Network, Fayetteville NC VA Health Care System, Dental Services. The purpose of the position is to direct and perform all administrative functions that include administration, human resources management, budget and finance, management and program analysis, office support services, logistics, and a variety of related administrative matters in support of the Women's Health clinic. Responsibilities As an integral member of Women's Health, providing administrative support for the Women's Health Services, typical responsibilities include: The incumbent is responsible for the coordination of the service Quality Improvement Programs including the requirements of VA Central Office (VACO), Joint Commission (JC), Office of Inspector General (OIG), and Residency Program Accreditation as they relate to service programs and provides input for a broad data base for management decisions. Coordinates Focused Professional Practice Evaluation (FPPE) and Ongoing Professional Practice Evaluation (OPPE) programs for providers in the Women's Health Service line. Provides information and participates in Annual Management Review, Management Briefings, and Personnel Management Reviews for the service, External Review responses, and other reviews as required. Assists in the development of long and short-term internal policies, goals, and objectives. Provides support and workload data for the Chief of Women's Health Service Line to assist with resource allocation, team productivity and efficiencies, and budgetary information for informed decision-making, including PACT measures. Incumbent serves as the TMS Coordinator for service and ensures that mandatory training needs are met. Provides and coordinates training and guidance in the implementation of the applicable VISTA, CPRS, and other computer systems. Responsible for developing and maintaining Women's Health Service computerized information and for providing outputs and interpretation to appropriate staff. Coordinates and provides training support to all staff as related to above programs. Coordinates fire and safety, infection control, VISTA security programs and other mandatory training needs. Develops and maintains information concerning medical record completion and collaborates with Health and Business Administration to ensure timely completion of medical records. Coordinates and provides guidance to residents and staff related to development of research proposals and presentations. Requests information and feedback on a timely basis from program areas, staff, technicians, and other Medical Center Service Lines in sufficient lead time for reviewing, compiling, correcting and preparing for required signatures for numerous recurring and non-recurring reports and reviews related to the Women's Health Service Line such as JC, Office of the Inspector General (OIG), Residency Review, Automated Management Information System (AMIS) from contacts such as congressional and special administrative requests from Medical Center Administration, VISN and VACO. Provides technical support and assistance to the service staff in conducting, gathering, and compiling materials for sources mentioned above, developing policy statements and in completing special assignments and projects. Responsible for ensuring coverage for scheduling and for coordinating scheduling of consultants, residents and fee-basis staff. Prepares resource requests to Executive Resource Board, ensuring sufficient justification and supporting documentation are provided for committee action and the director's decision. Responsible for assisting the Women's Health Service Line, in preparing resource requests to, but not limited to, Medical Executive Board (MEB), Resource Management Committee (RMC), Women's Health Committee, and Medical Records Committee (MRC), ensuring sufficient justification and supporting documentation are provided for committee action and the director's decision. Coordinates and assists with Provider training both upon hiring and with ongoing educational activities. Additionally ensures that provider information is entered correctly and current, entering information and correcting as required Work Schedule: Monday- Friday 8:00am-4:30pm Telework: This position may be authorized for telework. Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/11/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: Applicants must possess one year of specialized experience that equipped them with the particular knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, specialized experience must have been equivalent to at least the next lower grade (GS-07) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Analyzing data to assess impact of actions across multiple, varied, and complex processes and systems to gauge the overall statistical and quality objectives; combing data obtained and analyzed from integrated and non-integrated databases; assessment and improvement of program effectiveness and complex management processes and systems; knowledge of a broad range of administrative directives, policies, regulations, and procedures applicable to the administration of a complex clinical support service (i.e., budget, finance, contracting and procurement, equipment property, human resource management, and facility space requirements); conducting reviews and evaluations regarding medical facility operations and activities as they relate to a logistics program; training/mentoring other staff; leading and accomplishing work through others; and/or preparing analytical compliance reporting and other written documents which clearly present facts, issues, recommendations, analysis, and actions. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Successful completion of a master's degree or equivalent graduate degree, two (2) full years of graduate level education leading to such a degree, or LL.B. or J.D. in a related field that demonstrates my ability to perform the duties of this position. NOTE: This education must have been obtained at an accredited college or university. If you select this option, you must submit a copy of your transcript with your application. Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have equivalent combinations of successfully completed graduate-level education (beyond the first year) and specialized experience, as described above, which meet the total experience requirements for this grade level. NOTE: The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do the work of this position. This education must have been obtained in an accredited college or university. If you select this option, you must submit a copy of your transcript with your application. Education cannot be credited without documentation. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
