Customer Support Technical Representative

TEKsystems • Boca Raton, FL • 26min ago

Position Overview

This is an entry-level Customer Support Technical Representative role focused on delivering an exceptional and memorable customer service experience. The position supports both internal and external B2B customers through phone and electronic channels, handling a variety of desktop, application, and user access requests. Success in this role requires strong judgment, multitasking ability, and a passion for resolving customer issues efficiently.

Key ResponsibilitiesCustomer Support & Service

Provide courteous, polite, and professional customer service to internal and external clients

Address customer issues promptly to assess needs and determine appropriate resolution paths

Technical & Operational Support

Deliver first-level technical support via phone, email, ticketing systems, chat, and other channels

Assist customers with:

Password resets

File access and expectations

System outages or inability to transact

Escalation requests

Issue Resolution & Documentation

Leverage Knowledge Base articles and Standard Operating Procedures to resolve issues

Escalate unresolved requests to higher-tier support teams when necessary

Fully document all actions and resolutions within the ITSM ticketing system

Collaboration & Professionalism

Collaborate effectively with team members on support projects and departmental operations

Consult with team leads on escalated tickets and follow-up actions

Maintain punctuality, preparedness, and professionalism in both remote and onsite settings

Complete administrative tasks independently, including timesheets, compliance training, and shift updates

Perform additional duties and special projects as assigned by tier staff or support leadership

Required Qualifications

1+ year of customer service experience (call center experience strongly preferred; ~20-30 calls/day)

Strong verbal and written communication skills in English

Comfort navigating computer systems and applications

Ability to multitask effectively while handling calls, tickets, and chat simultaneously

Preferred Qualifications

Bachelor's degree, especially in:

Computer Science

Information Technology

Computer/Data Systems Management

Experience with Salesforce, ServiceNow, or similar ticketing systems

Job Type & Location

This is a Contract position based out of Boca Raton, FL.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Boca Raton,FL.

Application Deadline

This position is anticipated to close on May 18, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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