Customer Success Account Manager

ISC2 • Tallahassee, FL • 2h ago

Overview

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.

Position Summary

The Customer Success Account Manager is responsible for driving customer satisfaction, retention, and growth across assigned accounts. You will ensure seamless delivery of services, proactive account management, and measurable customer outcomes. You will also combine strong organizational skills with customer-facing experience, and a results-driven mindset.

This position is not available to residents of California **.

Responsibilities

Customer Retention & Success**

Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention.

Conduct regular account reviews to assess customer goals, usage, and outcomes, providing actionable recommendations.

Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies.

Delivery Fulfillment

Facilitate service delivery by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place.

Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers.

Partner with internal operations, instructors, and vendors to guarantee a seamless customer experience.

Account Operations

Oversee the day-to-day management of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems.

Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met.

Develop and deliver account-level reporting on performance, usage, and ROI.

Growth & Lead Generation

Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close.

Partner with Sales and Business Development to generate qualified leads and expand existing customer relationships.

Share customer insights and success stories to support marketing and sales initiatives.

Perform miscellaneous duties as assigned

Behavioral Competencies

Excellent written oral communication/presentation, and relationship-building skills

Strong project management and organizational skills, with the ability to juggle multiple priorities

Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen

High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics

Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business

Self-starter who provides creative and pragmatic solutions to business issues and problems

A positive, results-oriented attitude, with a sense of enthusiasm

Qualifications

Experience in education, certification, training services, Cyber strongly preferred

Proficiency with CRM systems, reporting tools, and order processing workflows

Education and Work Experience

Bachelor's degree in related field preferred, or equivalent work experience

5+ years in Customer Success, Account Management, Training Delivery Coordination, or similar role

Physical and Mental Demands

25% travel required; this may increase where needed and may be required on short notice

Remain in a stationary position, often standing or sitting, for prolonged periods

Work extended hours when needed

Regular use of office equipment such as a computer/laptop and monitor computer screens

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Job Locations US-Remote

Posted Date 13 hours ago (5/4/2026 11:19 AM)

Job ID 2026-2427

Director, Asset Services

Cushman & Wakefield • Tallahassee, FL • 1d ago

Management & Administrative

Job Title Director, Asset Services Job Description Summary Job Description This is an opportunity to relocate to Salt Lake City, Utah for a Director role. This position is full time, on site in Salt Lake City, Utah. ESSE...

1d ago

Go to Apply

Senior Manager Commissioning and Handover Readiness, Ford Energy

Ford Motor Company • Tallahassee, FL • 1d ago

Management & Administrative

The Opportunity The Senior Manager, Commissioning and Handover Readiness will serve as Ford Energy's internal commissioning authority for post-delivery DC block and containerized BESS system deployments. This highly visi...

1d ago

Go to Apply

Software Engineering Manager

Ford Motor Company • Tallahassee, FL • 1d ago

Management & Administrative

We made history and now we work to transform the future - for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you...

1d ago

Go to Apply

Senior Manager, Industry Solutions, AMS Life Science

Deloitte • Tallahassee, FL • 2d ago

Management & Administrative

The Team Deloitte's Industry Solutions combine deep business experience with cutting-edge technologies to help solve your most pressing challenges. Designed for each sector and integrated with Deloitte's unique IndustryA...

2d ago

Go to Apply

OPERATIONS MANAGER C-SES - 64001518

MyFlorida • Tallahassee, FL • 2d ago

Management & Administrative

OPERATIONS MANAGER C-SES - 64001518 Date: Apr 30, 2026 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website ( http://www.dms.myflorida.com/workforce\operations/human\reso...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)