Additional Information Relocation Assistance Available
Job Number 26052788
Job Category Rooms & Guest Services Operations
Location Hawaii Regional Office, 2255 Kuhio Ave, Honolulu, Hawaii, United States, 96815
VIEW ON MAP (https://www.google.com/maps?q=Hawaii%20Regional%20Office%2C%202255%20Kuhio%20Ave%2C%20Honolulu%2C%20Hawaii%2C%20United%20States%2C%2096815)
Schedule Full Time
Located Remotely? N
Position Type Management
Pay Range: $237,300-$428,700 annually
Bonus Eligible: Y
Stock Package: Y
ABOUT THIS ROLE
The Market Vice President ("MVP") is a key member of the region's leadership team and functions as the operational business leader. The MVP drives key initiatives and ensures market-wide implementation and execution of brand strategy and programs within their area of responsibility.
This individual will partner closely with Area General Managers and property General Managers and provides leadership, resources, and influence to positively affect the overall performance of their hotels; including, financial, customer, employee and owner.
EXPECTED CONTRIBUTIONS
Operations/Property Management
Maintain brand standards and drive brand differentiation for assigned lodging brands within market
Utilize property, continent, and centralized corporate services to ensure operational excellence
Conduct comparative analyses and gather/share best practices in order to gain efficiency and productivity in hotel operations across the continent
Collaborate on new hotel development while ensuring appropriate attention is given to current operations
Deliver balanced scorecard results across area of responsibility
Approve property and market customer engagement/guest satisfaction goals and ensure action plans are being executed
Identify and/or innovate on solutions that increase operational effectiveness or speed to market
Talent Management
Approve property and market employee engagement goals and total compensation strategies and ensure action plans are being executed
Partner with Regional COO for selection and elimination of property GMs
Partner with Regional COO for developing bench strength for GM level
Partner with Regional COO for initiating the Performance Process for property GMs and conducting midyear and year-end performance reviews with GMs as well as setting goals and expectations for direct reports and ensuring accountability for successful performance
Provide formal and informal coaching and mentoring for current and high-potential future GM talent
Partner closely with the Regional HR team to identify future sourcing options and provide input to the broader talent management strategy
Sales and Revenue Management
Review sales goals and strategies in market to ensure alignment with the brand business strategy and proper pricing and positioning of the property in the market
Develops effective revenue management strategies and sets aggressive goals that drive the market's financial performance
Monitor and communicate changes regarding market conditions to both supervisors and subordinates
Leverage continent sales engines as well as initiate independent and proactive sales activities when appropriate to generate demand
Financial Management
Accountable for P&L performance of market hotels
Partner with Regional President to conduct property level financial critiques
Partner with Regional President to take responsibility for reviewing and approving property operating budgets and CapEx plans
Develop strategies to improve properties' financial performance
Accountable for cost containment and leveraging efforts within market
Collaborate with Revenue Management, Sales & Marketing, and Finance to Effectively manage P&L
Direct capital expenditure funds towards priorities outlined in the brand business strategy and hotel positioning
Leverage contracts negotiated with retailers, service vendors, and other contractors to benefit the properties in market, in accordance with SOPs
Owner Relations
Establish and maintain relationship with owners
Manage an effective balance between owner interests and MI interests
Build owner loyalty through proactive communication, setting and managing expectations, problem solving, and delivering solid business results
Maintain knowledge of loan agreements and management contract requirements for market properties
Ensure compliance with contract, owner obligations, and reporting requirements
Collaborate with FBP to meet with asset managers/owners for business reviews
First level escalation for owner issues that cannot/should not be resolved at the GM level. Resolves issues his/herself or escalates to the AVP and/or COO, as appropriate
CANDIDATE PROFILE
REQUIRED:
10+ years of progressive experience in hotel industry preferred and prior Operations Leadership roles or GM assignments (responsibility for multiple units is preferred)
Excellent food & beverage, event management, rooms operations, revenue management, human resources and quality assurance skills, including experience with strategic planning, budgeting, negotiating and interpreting contracts, SOPs, and project management
Demonstrated ability to operate in a matrix organization and leverage centralized organizational resources
Ability to independently manage multiple projects simultaneously.
Demonstrated ability to deliver results in adverse conditions when faced with complexity and ambiguity
Experience evaluating business trends and risks and successfully developing/implementing new business programs and strategies that enhance multi-unit business performance while mitigating business concerns
Track record of creating positive and influential owner relationships
PREFERRED SKILLS AND KNOWLEDGE:
Ability to creatively execute against strategy and drive results; can create unique guest experiences and maximize revenue within the brand framework
Strong organization skills
Financial management and analytical skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting, and capital expenditure planning
Ability to evaluate business trends, determine applicability, and modify business strategies accordingly
Ability to manage customer preference, loyalty, and engagement
Ability to take constructive action without relying on directions from others
Ability to network and build relationships to grow the business
Strong problem-solving skills; encourages new innovative solutions when appropriate
Strong communication skills (verbal, listening, writing, presentation)
Effective influence, consensus building, and negotiation skills
Ability to effectively manage and support change
Strong associate relations and customer relations skills
Proven success in talent management and manpower decisions
EDUCATION AND PROFESSIONAL CERTIFICATION:
Bachelor's degree in related area, or equivalent relevant experience
Graduate degree preferred, e.g., MBA or related degree
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. ?We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
