Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Organization:
VIS Admin SHIC
Job Summary:
Looking for friendly, service-oriented team members who love helping people! Join Spring Hill Imaging (SHIC), part of Vanderbilt Imaging Services, as a Scheduler / Patient Services Specialist (PSS) and play a key role in delivering a positive patient experience from first contact through appointment completion.
SHIC is a fast-paced imaging center with high call volumes, requiring team members who are comfortable managing multiple tasks at once while maintaining exceptional customer service. In this hybrid role, you will support patients by scheduling diagnostic imaging appointments including MRIs, CT scans, Mammograms, and Ultrasounds while also assisting with patient service functions such as documentation support, registration coordination, and communication with clinical teams.
Scheduling is completed via phone, electronic medical record messaging, and direct patient texting through an approved application.
Flexible shift options are available: Monday-Friday or Tuesday-Saturday, 8-hour days. Please include your preferred schedule in your application. Based on operational needs, team members may be asked to work flexible hours and/or provide coverage at other imaging centers.
Prior customer service experience and strong computer skills are required. The ability to work efficiently in a high-volume, multitasking environment is essential. Healthcare or medical office experience is preferred, and Cerner EMR experience is a plus.
As part of our application process, resumes and applications will be carefully reviewed. Qualified candidates will be invited to a virtual screening interview via Microsoft Teams, followed by interviews with team leadership.
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KEY RESPONSIBILITIES
Schedule patient appointments for diagnostic imaging by phone, electronic medical record messaging, and direct patient texting via an approved application.
Manage high volumes of incoming and outgoing calls while providing professional, courteous, and efficient service.
Schedule patients across multiple work queues and maintain accurate logs of calls made and actions taken.
Utilize manual and computerized scheduling systems to align patient preferences with appointment availability in terms of location, date, and time.
Maintain accurate and complete scheduling records to support clinic operations and patient flow analysis.
Update cancellations, reschedules, and appointment additions in real time.
Communicate effectively with physicians, clinicians, and operational staff regarding scheduling needs, patient concerns, or system issues.
Apply strong multitasking and prioritization skills in a fast-paced environment to manage competing demands.
Support Patient Services functions as needed, including coordination with front-end teams and documentation accuracy.
Demonstrate professionalism, adaptability, and teamwork while supporting operational needs, including potential coverage at other imaging locations.
Perform other duties as assigned in support of patient care and clinic operations.
Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.
At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.
Core Accountabilities:
Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.
Core Capabilities :
Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.
Position Qualifications:
Responsibilities:
Certifications:
Work Experience:
Relevant Work Experience
Experience Level:
1 year
Education:
High School Diploma or GED
This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.
Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.
