MANAGER, IT DELIVERY TEAM
WHAT IS THE OPPORTUNITY?
This position is responsible for leading the successful delivery of Strategic programs across Technology and Innovation. This position will lead the remediation efforts of various projects focused on delivering execution in a matrixed environment. The person in this role engages with all levels of staff and management in the technology and business units. This role operates in a fast-paced environment with teams of motivated colleagues to deliver high quality solutions that add value to colleague and client experiences. Successful incumbent will be capable of working in a rapidly changing industry/environment, can tolerate ambiguity, demonstrate problem-solving leadership and act as a change agent at both the organizational level and via solutions delivery.
WHAT WILL YOU DO?
Oversee and drive the successful delivery of a portfolio of programs and projects on scope, budget and time.
Work with business teams to understand the requirements for future projects, efficiently scheduling available resources to develop world class products and services.
Appropriately structure the delivery model and process to ensure that resources are prioritized and scheduled across projects to maximize effectiveness.
Develop and maintain a high performing team through effective hiring, coaching, rigorous performance/talent management processes, and vendor partner management.
Foster a collaborative, success-oriented team environment where resources are empowered and accountable. Provide work direction, delegation, and prioritization to team.
Provide thought leadership and significant influence to the continuous improvement of processes, policies and best practices to optimize delivery of technologies.
Ensure ongoing improvements align with standard process/service management principles and technology Systems Development Life Cycle (SDLC) methodologies.
Define, track and measure overall department performance and metrics. Complete and distribute applicable reports, models, status updates, statistics, etc., to technology leadership as required.
Provide proper escalation to leadership for issues/problems as necessary. Participate in the organization's strategic and financial planning process.
Gain and maintain a broad understanding of business, business needs, and how assigned technologies/domain drive and support the business.
Provide effective and timely reporting on in-progress and forthcoming projects
Ensure that risks and dependencies across the project portfolio are managed effectively and reported to senior management.
Work in partnership with business and technology resource managers to plan the appropriate allocation of resources to ensure efficient project delivery.
Ensure program/project standards (documentation, risk/dependency management, budget tracking, reporting, and governance) are consistent across the department and meet the needs of stakeholders.
Ensure compliance with company's policies, processes and procedures.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
Bachelor's Degree or equivalent
Minimum 10 years of experience in IT
Minimum 10 years of experience in Program/Project Management and/or Application Management
Minimum 7 years of experience in Financial Services
Minimum 5 years in process improvement experience or transformation experience
Minimum 6 years of supervisory experience
Additional Qualifications
10+ years of program/project management experience with a proven track record for delivering projects and driving execution.
5+ years of experience managing direct report teams preferred
Demonstrated experience of program/project management in an environment employing a variety of software development methodologies (agile, iterative, waterfall, etc)
Demonstrated experience and success in influencing, leading, and coaching without direct leadership responsibility.
Strong interpersonal, analytical, problem solving, facilitation, organizational, prioritization, effective decision making, and conflict resolution skills. Ability to negotiate or persuade others in complex situations.
Strong problem solving and analysis skills, combined with impeccable business judgment and ability to communicate with highly technical and business management teams
Ability to build, manage and sustain strong collaborative and productive relationships with business partners
Strong written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa.
Strong planning and organization skills
Experience of managing multiple stakeholders at all levels of the organization
Demonstrated experience in motivating and leading project management teams
Strong people management skills, including an understanding of how to attract, develop and retain talented individuals and experience in identifying and implementing training & development plans
Demonstrated ability to lead complex strategic initiatives within a technical and/or business environment
Understanding of finance and capital budgeting principles
Understanding of end-to-end project and software development lifecycles
Experience working in a multi-vendor (outsourced) environment strongly preferred.
Demonstrates resilience and flexibility when presented with challenges or changing priorities
WHAT'S IN IT FOR YOU?
CompensationStarting base salary: $90,000 - 160,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our https://careers.cnb.com/benefits.
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at https://www.cnb.com/about-us.html.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
