Business Operations Analyst I, Chase Travel

JPMorgan Chase • Heathrow, FL • 7h ago

Join Chase Travel as Business Operations Associate and help shape the future of travel servicing through data-driven insights and strategic collaboration. In this dynamic role, you'll be at the forefront of optimizing team performance and driving impactful change, working closely with leaders and cross-functional partners to elevate both employee development and customer experience.

We are looking for a leader with a passion for people and integrating our people into our systems and culture. In this role must have a balance of human resources and business acumen, organizational agility, analytical capability, strong communication skills and creative ability to drive in. You will be a collaborative yet independent thinker, capable of working across cross-functional teams to develop optimization, integration, and readiness plans that impact Travel Advisors, Leadership, and our Chase Travel customers. You will also perform analysis of requested changes, ensuring a full understanding of impacts and identifying any gaps or opportunities that exist.

Initiatives and influence change that directly enhances the Employee Experience.

Job responsibilities

Monitor the employee experience, and provide key insights that can be used to focus leadership energy on things that matter most to employees

Support employees and managers in developing a deep knowledge of HR Company systems/policies/processes

Collaborate to develop and drive plans to help the business execute their goals and people strategies. Work with leaders and internal HR partners to assess needs by getting to the root cause of the opportunity or problem the business is trying to solve

Coach managers and leaders in manager capabilities and competencies and connect them to resources available for development

Evaluate systems, tools, processes to ensure a positive employee experience

Analyze Employee Satisfaction for employee recognition - with a focus on employee development and mobility.

Support event planning for employee engagement activities

Support enterprise-wide service-learning development and educational programs and processes to achieve business goals, incorporating measurement, reporting, engagement tracking, adoption analysis, and outcome analytics. Programs would include but not limited to LEAP, JEP, VP Academy, and Rising Stars.

Required qualifications, capabilities, and skills

Proven experience in cross-functional collaboration, coordinating efforts and sharing knowledge to drive project success.

Advanced computer literacy and digital proficiency, with a track record of leveraging technology to enhance processes.

Ability to interact independently and present to various levels of senior management.

Excellent written and verbal presentation skills.

Capable of managing and prioritizing multiple initiatives in a dynamic environment with tight timelines.

Passion and commitment to improving employee experience and strengthening culture

Natural leader with a passion for helping others grow and bringing out the best in the team through coaching

Ability to interact, and influence change across a variety of business leaders

Proven organizational and multi-tasking ability and ease working within tight deadlines while maintaining a calm, professional personable demeanor.

Preferred qualifications, capabilities, and skills

Excellent relationship and communication skills, highly collaborative - can build rapport and credibility

Ability to synthesize and present data effectively in simple, concise language

Microsoft Office Suite (PowerPoint, Excel)

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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