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Site Manager / Program Manager

nFocus Solutions • Fort Lee, VA • 2h ago

Site Manager / Program Manager - CASCOM G-6 IT Support Services

Location: Fort Lee, VA (On-Site)

Clearance: Active Secret (Required)

Job Type: Full-Time

Overview

We are seeking an experienced Site Manager / Program Manager to lead all operations supporting CASCOM G-6 IT Support Services. This role is responsible for end-to-end management of enterprise IT, classroom technology, VTC, AV, web services, and logistics support across Army Sustainment University and associated schools.

The Site Manager serves as the primary interface with the Government (COR/KO) and ensures mission execution, staffing, performance, and compliance across a high-tempo, mission-critical environment.

Responsibilities

Serve as the single point of contact (POC) for all contract operations and Government coordination

Provide day-to-day leadership and oversight of all functional areas, including:

Client Support / Service Desk

Server & Infrastructure Operations

MECM / Endpoint Management

Digital Training Systems (GCSS-A, Mission Command, LIS)

Audio Visual (AV) and VTC operations

Web/SharePoint services

Logistics and asset management

Ensure 100% compliance with PWS requirements, AQLs, and performance standards

Manage staffing, scheduling, and workload distribution across all labor categories

Oversee service delivery performance, including SLA adherence, ticket resolution, and system uptime

Lead problem resolution and escalation management, ensuring rapid response to outages or mission impacts

Coordinate with Government stakeholders to prioritize work, implement changes, and support mission requirements

Ensure all operations comply with DoD, Army, NETCOM, T2COM, and CASCOM policies

Oversee cybersecurity compliance, configuration management, and system accreditation support

Manage surge operations, including exercises, training events, and system deployments

Develop and deliver reports, metrics, and briefings to Government leadership (e.g., status reports, performance metrics, risk assessments)

Maintain quality control processes, ensuring continuous improvement and risk mitigation

Support transition planning, onboarding, and knowledge transfer activities

Foster a high-performing team environment, providing mentorship, training, and performance management

Required Experience

Minimum 8-12+ years of experience managing IT operations in DoD or enterprise environments

Minimum 5+ years of experience in program or project management, preferably supporting federal contracts

Demonstrated experience managing:

Multi-functional IT teams (20-40+ personnel)

Enterprise IT services, infrastructure, and end-user support

Training systems or classroom technology environments (preferred)

Experience with:

NIPRNET/SIPRNET environments

IT service management (ITSM), SLA tracking, and performance metrics

Risk management, escalation handling, and operational planning

Strong leadership, communication, and organizational skills

Experience interfacing with Government CORs, KO representatives, and senior leadership

Education / Certifications

Bachelor's degree in Information Technology, Business, Management, or related field

(Master's degree preferred)

CompTIA Security+ (Required)

Project Management Professional (PMP) or equivalent (Strongly Preferred)

Preferred certifications:

ITIL Foundation (or higher)

CISSP or advanced cybersecurity certification (nice to have)

About nFocus Solutions

nFocus Solutions is dedicated to the development of innovative technologies and intelligent business solutions for the public sector. We are a leading provider of applications, services, and technologies that nonprofit organizations, communities, first responders and government agencies rely on to deliver services to the public at large. Our high-quality data management and analysis software enable our clients to achieve clear, well-defined results that change the world.

At nFocus Solutions, we are committed to a diverse and inclusive workforce. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of innovation. nFocus Solutions is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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