Summary The Advanced Medical Support Assistant (AMSA) position serves as a member of the Community Care Consult team working collaboratively with other members of expanded health care teams to provide a robust interdisciplinary approach to care. Responsibilities The Advanced Medical Support Assistant (MSA) serves the North Florida/South Georgia VHA in the Community Care service line. The duties and responsibilities include, but are not limited to: Communicates with Community Care providers to ensure they accept VA patients and payments. Prepares any required pre-appointment documents. Schedules the appropriate level of care. Enters and edits Community Care program authorizations in the Fee Basis Computer System. Schedules community clinic appointment using VistA scheduling options. Complete verification with Community providers. Contacts community Provider/Veteran to coordinate specialty appointment. Schedule/reschedule the obtained appointment. Submit and verify authorization is received. Document actions taken in the CTB (Consult Toolbox) using CTM/CPRS. Create patient appointment letters. Fold letters and seal envelopes to send to Veterans. Notifying Veteran of appointment details in various communication. Request supporting medical documentation from community providers to confirm care wasrendered. Review community medical documentation for accuracy, quality, and consult closure. VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Work Schedule: Monday - Friday 0800-1630 Virtual: This is not a virtual position. Telework: Not Available. Functional Statement #:52121F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Qualifications Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j Experience and Education: (1) Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, (2) Education. One year above high school; OR, (3) Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Grade Determinations: GS-06 Advanced Medical Support Assistant: Experience: You must have at least 1 year of experience equivalent to the GS-05 grade level. Examples of this includes, but is not limited to: answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, canceling appointment, re-scheduling appointments, entering no-show information, monitoring appointment requests from multiple electronic sources, verifying and updating demographics and insurance information when patients check-in for appointments, and interpreting and verifying provider orders. Preferred Experience: 2-3 years of administrative and/or clinical experience Basic understanding of organization and administration of multifaceted health care delivery systems Excellent customer service and communication skills Ability to schedule and coordinate appointments Demonstrates dependability and flexibility Prior VA experience Evidence of self direction Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-06. Physical Requirements: Refer to VA Handbook 5019. Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
