The Team
Deloitte's Industry Solutions combine deep business experience with cutting-edge technologies to help solve your most pressing challenges. Designed for each sector and integrated with Deloitte's unique IndustryAdvantage insights, our verticalized solutions are purpose-built for your needs. We help you transform the way you engage customers, deliver value, expand opportunities, and sustain the mission-critical operations at the heart of your business.
Work You'll Do
Deloitte Consulting is seeking a dynamic and experienced Senior Manager to lead and deliver complex, enterprise-wide Application Management Services (AMS) engagements for leading Life Sciences clients-specifically within the Biopharma and/or MedTech sectors. In this role, you will drive operational transformation, orchestrate service delivery across global footprints, and ensure AI-first, future-ready managed services leveraging cutting-edge technology, analytics, and process innovation. You will serve as a strategic partner to client executives, cultivating trusted relationships and translating evolving business needs into lasting, measurable AMS results.
Enterprise AMS Leadership: Lead the delivery of large-scale application management services and managed services transitions, with accountability for operational rigor, program profitability, and sustained client value across Biopharma and/or MedTech portfolios.
Transition Management: Architect and oversee large-scale AMS transitions, ramping and onboarding diverse, distributed delivery teams-including talent planning, knowledge transfer, and stabilization through go-live.
Service Delivery Excellence: Define and deliver AMS programs governed by Service Level Agreements (SLAs):
Develop SLA architecture in partnership with client stakeholders.
Oversee SLA performance, measurement, and continuous service improvement.
Ensure adherence to quality, compliance, and regulatory expectations specific to the Life Sciences environment.
AI-First Mindset: Embed AI/automation throughout AMS delivery, identifying and driving opportunities for innovation, efficiency, and quality enhancement in partnership with Deloitte's AI Centers of Excellence.
Global Program Management: Manage service delivery for clients operating across multiple time-zones, aligning resources, processes, and communication to anticipate and proactively address operational, cultural, and organizational complexities.
Operational Transformation: Spearhead continuous improvement and transformation initiatives, leveraging digital enablers, advanced analytics, and observability to provide operational transparency and improve infrastructure reliability.
Financial & Efficiency Stewardship: Balance quality delivery with year-over-year efficiency and productivity gains, supporting both Deloitte and client business objectives.
Executive Stakeholder Management: Build and maintain trusted relationships with executive-level stakeholders, serving as the senior advisor for operational, technology, and transformation needs.
Talent & Team Leadership: Mentor and cultivate high-performing, diverse AMS teams. Ensure effective onboarding, career development, and knowledge sharing across a global delivery model.
Risk & Compliance Management: Identify and proactively manage program risks, including data integrity, GxP compliance, and IT security relevant to Life Sciences.
About LSHC
Throughout the health ecosystem, you'll find courageous and inspiring people who are committed to driving transformation, advancing health equity, and leading a well-being revolution. Where you find innovators committed to sustainable progress, you'll find Deloitte's Life Sciences & Health Care practice. Our leaders work side-by-side to orchestrate and deliver on the business of science and health. We bring trusted, flexible approaches that foster innovation, harness new technologies, and formulate consumer-driven strategies to engineer a digitally enabled, equitable future of health - starting today.
Life Sciences
Across life sciences you'll find innovators who are developing therapies, treatments, devices, and cures to meet society's most pressing health challenges and deliver wellness for all. Alongside them, you'll find our leaders, the professionals of Deloitte's Life Sciences practice, who are orchestrating and delivering the business of science and health. We help drive impact through deep industry experience and insights; transformative strategies; trusted, flexible approaches; and new technologies. We help accelerate action and create connections that empower a digitally enabled, equitable future of health
As a Senior Manager you are expected to contribute to the firm's growth and development in a variety of ways, including:
Engagement Management: Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work products; manage engagement economics; manage engagement risk
Client Management: Manage day to day interactions with executive clients and sponsors
Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies
People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices
Qualifications
Required:
10+ years of relevant consulting or industry experience, focusing on Application Management Services within Biopharma, MedTech, or related Life Sciences industries.
Bachelor's Degree
Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
Limited immigration sponsorship may be available
Preferred:
Demonstrated experience orchestrating enterprise-scale AMS programs, including multi-phase transitions, global ramp-ups, and operational stabilization.
Proven track record overseeing SLA architecture, delivery, monitoring, and continuous improvement within regulated, complex environments.
In-depth knowledge of service delivery management frameworks (e.g., ITIL, COBIT) and global Best Practices.
Hands-on experience achieving high-quality service delivery while driving cost and efficiency initiatives across years of program delivery.
Strong technical acumen with an "AI First" mindset, and demonstrated success in leveraging analytics, automation, and observability platforms to optimize AMS outcomes.
Understanding of infrastructure, cloud, and observability practices as key enablers of resilient enterprise operations.
Exceptional executive presence, communication, and stakeholder influencing skills. Ability to present complex concepts clearly to client executives, senior leadership, and technical teams.
Track record of building, leading, and inspiring multinational teams in a fast-paced, matrixed environment.
Bachelor's degree required; advanced degrees (MBA, MS) and relevant certifications (ITIL, PMP, cloud/AIOps certifications) preferred.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $175300-$322900
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
