Customer Service Supervisor

Wawa, Inc. • Alexandria, KY • 5h ago

As a Customer Service Supervisor (CSS) , you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.

What You'll Do:

Deliver outstanding customer service and resolve inquiries promptly.

Support and collaborate with leadership team to achieve store goals in sales, expenses,Associate retention and training.

Lead, motivate, and train Associates to drive sales and performance during shift.

Ensure consistent execution of customer service programs, policies, and store technology components.

Manage cash processes, inventory, vendor check-ins, and store safety.

Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Benefits:

We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally.? At Wawa, extensive benefits are available to Wawa Associates.? These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and access to additional benefit and wellness programs.?

Eligibility for Wawa Benefits is defined under the terms of the plan(s)

Qualifications:

High School Diploma or GED equivalent

Must be 18+ years old with reliable transportation

Flexible availability to work various shifts, including weekends, and holidays, to meet business needs

Supervisory experience, ideally in retail or food service environments,is a plus

Strong customer service, relationship-building, and communication skills

Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work.

The hourly range for this position is $21.00 - $23.60 and is commensurate with position, experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com .

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Similar Jobs

Customer Service Representative

Suburban Propane • Goshen, OH • 5h ago

Management & Administrative

Overview We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Service Repr...

5h ago

Go to Apply

Emerging Technology Risk Manager - Consumer & Business

U.S. Bank • Cincinnati, OH • 10h ago

Management & Administrative

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it tak...

10h ago

Go to Apply

MFG OPERATIONS RESOURCE LEADER - INVENTORY MANAGER

Kroger Family of Companies • Cincinnati, OH • 17h ago

Management & Administrative

Plan, coordinate and supervise daily activities of assigned department; ensure efficient operations. Perform all jobs safely, efficiently and accurately to maintain and improve the performance of the entire plant in the...

17h ago

Go to Apply

Senior Appraisal Review Officer

First Financial Bank • Cincinnati, OH • 1d ago

Management & Administrative

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written! If you are interested and qualified for this role, we invite you to appl...

1d ago

Go to Apply

IT Operations Manager - Vulnerability Management (Endpoint Technology)

U.S. Bank • Cincinnati, OH • 1d ago

Management & Administrative

1d ago

Go to Apply

Senior Manufacturing Manager - Hardware Owner

GE Aerospace • Blue Ash, OH • 2d ago

Management & Administrative

Job Description Summary Connection and interface between Engineering, Supply Chain and Customer facing organizations focused on product/ manufacturing readiness, execution and delivery. Impacts approaches, projects and p...

2d ago

Go to Apply

Customer Service Representative

Robert Half • Amelia, OH • 2d ago

Management & Administrative

Description We are looking for a Customer Service Representative to join a team in Amelia, Ohio in a Contract to Permanent position. This role supports customers throughout the order and shipping process by providing tim...

2d ago

Go to Apply

Project and Operations Manager - 2960

Arctic Information Technology, Inc. • Cincinnati, OH • 2d ago

Management & Administrative

Overview: JOB SUMMARY: The Project & Operations Manager is responsible for supporting the execution of ArcticCare IT Managed Services and engineering projects through project management, onboarding coordination, and...

2d ago

Go to Apply

National Account Manager

Service Experts • Cincinnati, OH • 2d ago

Management & Administrative

Welcome! We're looking for a proactive, relationship-driven National Accounts Manager to help us strengthen and grow our commercial HVAC partnerships across the country. In this role, you'll serve as the primary point of...

2d ago

Go to Apply

Sr Sales Manager - Proposals

GE Aerospace • Blue Ash, OH • 2d ago

Management & Administrative

Job Description Summary The Lessor Commercial Proposals Manager is responsible for developing and coordinating proposals and bids for lessor-focused agreements throughout the deal factory process. This includes T&M a...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)