Field Service Supervisor, Heavy, Altorfer Industries

Patten CAT • Mokena, IL • 8h ago

Working Hours/Days

Monday - Friday: 6:30A-4:30PAfter-hours call is rotational based

Overview

POSITION SUMMARY:

This Field Service Supervisor position is accountable for the dispatch, efficiency and discipline of all field technicians assigned to her or him. This person must possess a deep knowledge of construction equipment repair processes and dispatch organizational skills. Customer relations and customer satisfaction are also key ingredients of the job.

Basic Duties

The Field Service Supervisor is responsible for all field service activity in their territory. Responsibilities include but not limited to the following.

Promote safe work practices, conduct safety inspections on fleet vehicles and adhere to current company safety policies and procedures

Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability

Exemplify our Corporate Values consisting of Safety, Honesty, Humility, Integrity, Teamwork and Compassion

Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy

Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency

Manage service, repair and reconditioning of machines and components in the field.

Manage field service customer communications

Manage the work order process from opening jobs through job invoicing

Develop quotes for complex jobs and quote approvals

Effectively manage all Work In Progress (WIP) and technician labor

Conduct semi-annual performance reviews for all direct reports

Ensure operations conform to industry and company performance metrics and benchmarks

Occasionally participate in sales calls with Sales Reps.

Partner with facility in-house Service Department

Qualifications

EDUCATION/QUALIFICATION/EXPERIENCE:

5 years experience as a service technician in the heavy equipment field or related fields, military, or diesel technology trade degree

Minimum of at least two years demonstrated previous management and/or leadership experience

Advanced user of all Microsoft Office products to include Excel

Working knowledge of Caterpillar programs, DBSi, SIMS 2 and PSEL a plus

Working knowledge of DSI dispatch system a plus

Skills and Abilities:

Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, marketshare, resource deployment and general operations.

Exceptional communication, management, leadership and interpersonal skills

Working knowledge of MSHA, OSHA and EPA regulations as they relate to the industry

Equal Opportunity Employer M/F/Disabled/Vets

PM16

Posted Min

USD $75,000.00/Yr.

Posted Max

USD $85,000.00/Yr.

Physical Requirements/Working Conditions

PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:

Place cooresponding letter next to each category. "C" Constantly (6-8 hrs/day)

"F" Frequently (3-6 hrs/day), "O" Occasionally (up to 3hrs/day) or NA if not applicable. Indicate appropriate weight where applicable.

Climbing

Stooping

Kneeling

Crouching

Crawling

Reaching

Standing

Sitting

Walking

Grasping

Repetitive Motion

Keyboarding

Pulling

Lifting

Pushing

Up to 25 lbs.

26-50 lbs.

Over 50 lbs

Over 50 lbs.

Subject to both inside and outside conditions

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Req No.2026-5641

CategoryManagement

LocationUS-IL-Mokena

TypeRegular Full-Time

Union or Non-UnionNon-Union

DivisionHeavy

CompanyAltorfer Industries Inc.

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