Customer Service Representative

Robert Half • Livermore, CA • 1h ago

Description

Robert Half client is looking for a Customer Service Representative to join our team onsite in Livermore, California. This contract opportunity with potential for permanent employment is ideal for someone who enjoys supporting customers, coordinating with internal teams, and keeping orders moving accurately from quote to delivery. In this role, you will handle a mix of customer communication, order administration, and return processing while using business systems and reporting tools to maintain service quality and follow-through.

Customer Service Representative Responsibilities:

Partner with teams such as Finance, Sales, Purchasing, Engineering, and Product Management to resolve customer needs and support day-to-day service operations.

Respond to sales-related questions, help manage delivery expectations, and participate in district sales meetings by capturing key discussion points and follow-up items.

Create customer quotations in Epicor, update existing quotes as needed, and distribute pricing details directly to customers or through the sales team.

Review special account instructions and validate order details, including shipping information, requested dates, pricing, customer part numbers, and quantities before final processing.

Track open orders using Epicor, production reporting, and status tools to help maintain on-time shipment and proactively raise concerns when commitments may be at risk.

Communicate regularly with internal contacts to clarify priorities, align on scheduling, and manage customer-requested ship and delivery dates.

Process product returns by preparing return documentation, sending required forms to customers, and monitoring each case through completion, including credit memo follow-up.

Follow established sales operations procedures and document opportunities for improvement by opening corrective action cases in Epicor when needed.

Support additional customer service and administrative tasks assigned by management to help meet department goals.

Use Microsoft Office, Power BI, and web-based portals to maintain records, communicate updates, and support reporting needs.

If you are interested in this Customer Service Representative opportunity, please submit your resume today!

Requirements - At least 1 year of experience in customer service, order support, or a related administrative role.

Hands-on experience with Epicor or another ERP/CRM platform used for quotes, order entry, and customer account activity.

Ability to manage order processing, price quotes, returns, billing-related inquiries, and shipment tracking with strong attention to detail.

Comfortable using Microsoft Office, web-based systems, and reporting tools to organize information and communicate effectively.

Strong written and verbal communication skills for working with customers, sales teams, and cross-functional departments.

Ability to prioritize multiple tasks, follow documented procedures, and respond quickly to changing customer or business needs.

Experience handling inbound customer inquiries and maintaining accurate records across data processing and service activities. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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